At a Glance
- Tasks: Support residents during energy efficiency upgrades and ensure smooth project delivery.
- Company: Join a dedicated team focused on impactful housing improvements.
- Benefits: Competitive salary, supportive environment, and the chance to make a real difference.
- Other info: Opportunity to work on high-profile decarbonisation projects and engage with diverse communities.
- Why this job: Be the voice for residents and enhance their living experience through meaningful projects.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
We're currently looking for an experienced Resident Liaison Officer to support the delivery of Social Housing Decarbonisation Fund (SHDF) works across Warwickshire and surrounding areas. This is a key role within our planned works team, focused on delivering a positive resident experience across energy efficiency upgrades and refurbishment programmes.
About The Role
As a Resident Liaison Officer, you will act as the main point of contact for residents throughout the delivery of SHDF works. You'll ensure residents are fully informed, supported, and reassured from initial engagement through to completion. Working closely with site teams, you'll help maintain high levels of customer satisfaction while ensuring works are delivered smoothly and with minimal disruption.
Key Responsibilities
- Act as the primary contact for residents throughout planned works programmes
- Provide clear communication on works, timelines, and access requirements
- Coordinate property access to ensure works can be delivered on programme
- Support residents with queries, concerns, and complaints in a professional manner
- Build strong relationships to maintain trust and positive engagement
- Monitor and maintain high levels of resident satisfaction
- Work closely with site teams and project managers to support delivery
About You
This role is ideal for someone who is confident, experienced, and passionate about delivering excellent customer service in a social housing environment.
Essential
- Proven experience as a Resident Liaison Officer within social housing planned works (ideally SHDF or similar programmes)
- Full UK driving licence
- Strong customer service and communication skills
- Ability to manage challenging situations with empathy and professionalism
- Highly organised with strong attention to detail
Desirable
- Experience working on decarbonisation / retrofit programmes (SHDF)
- Knowledge of planned maintenance or refurbishment projects
- Ability to engage with diverse communities and vulnerable residents
What's in it for You
- Competitive salary and benefits package
- Opportunity to work on high-profile SHDF / retrofit projects
- Supportive and collaborative team environment
- Chance to make a real difference to residents and communities
If you're an experienced RLO looking to join a growing team delivering impactful housing improvements, we'd love to hear from you. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Resident Liaison Officer in Royal Leamington Spa employer: WPS
Join a dynamic team as a Resident Liaison Officer, where your role will be pivotal in enhancing the lives of residents through impactful social housing projects in Warwickshire. We pride ourselves on fostering a supportive and collaborative work culture that values your contributions, offering competitive salaries, comprehensive benefits, and opportunities for professional growth. Here, you will not only engage with diverse communities but also play a crucial part in delivering energy efficiency upgrades that make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your experience in social housing and customer service. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle challenging situations and be ready to share examples from your past experiences that highlight your skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about making a difference in social housing. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Resident Liaison Officer in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Resident Liaison Officer. We want to see how your skills align with the role, especially in social housing and customer service.
Showcase Your Communication Skills:Since communication is key in this role, use your application to demonstrate your ability to convey information clearly. Share examples of how you've kept residents informed and supported in previous roles.
Highlight Relevant Experience:Don’t forget to mention any specific experience you have with decarbonisation or retrofit programmes. We’re looking for someone who understands the nuances of these projects, so make it clear how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at WPS
✨Know Your Stuff
Make sure you understand the Social Housing Decarbonisation Fund and its impact on residents. Brush up on your knowledge of energy efficiency upgrades and refurbishment programmes, as this will show your passion for the role and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with residents in the past, especially in challenging situations. This will demonstrate your ability to keep residents informed and reassured throughout the process.
✨Build Rapport
Think about how you can build strong relationships with residents. During the interview, share experiences where you've successfully engaged with diverse communities or handled complaints professionally. This will highlight your empathy and customer service skills.
✨Be Organised and Detail-Oriented
Prepare to discuss how you manage your workload and ensure high levels of resident satisfaction. Bring examples of how you've coordinated access for works or maintained timelines in previous roles. This will show that you're highly organised and attentive to detail, which is crucial for this position.
