At a Glance
- Tasks: Be the go-to person for residents during maintenance works, ensuring clear communication and support.
- Company: Join a supportive team at WPS, dedicated to enhancing social housing experiences.
- Benefits: Enjoy a competitive salary and great opportunities for career progression.
- Other info: Work in a collaborative atmosphere with a focus on community engagement.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic environment.
- Qualifications: Full UK driving licence and strong customer service and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
WPS is seeking a Tenant Liaison Officer (TLO) in South Derby to ensure residents are fully informed during planned maintenance works in social housing. The TLO will be a vital link between residents and site teams, managing expectations while providing a positive experience throughout their home works.
Candidates should possess a full UK driving licence, excellent customer service, and communication abilities. The role offers a competitive salary and opportunities for career progression within a supportive team environment.
Resident Liaison & Engagement Specialist employer: WPS
WPS is an excellent employer, offering a supportive team environment where you can thrive as a Resident Liaison & Engagement Specialist. With a focus on career progression and a commitment to excellent customer service, you'll play a crucial role in enhancing the resident experience during maintenance works in South Derby. Join us to make a meaningful impact while enjoying competitive benefits and a culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison & Engagement Specialist
✨Tip Number 1
Get to know the company culture! Research WPS and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison & Engagement Specialist, you'll need to convey information clearly. Role-play with a friend or use online resources to sharpen your customer service skills before the big day.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company, plus it shows your proactive attitude, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Resident Liaison & Engagement Specialist
Some tips for your application 🫡
Show Your Communication Skills:As a Resident Liaison & Engagement Specialist, your ability to communicate effectively is key. Make sure your application highlights your customer service experience and any relevant communication skills that demonstrate how you can keep residents informed and engaged.
Tailor Your CV:We want to see how your experience aligns with the role. Take the time to tailor your CV to reflect the specific skills and experiences that match the job description. This shows us that you’re genuinely interested in the position and understand what we’re looking for.
Be Personable:This role is all about building relationships with residents. Use your application to showcase your personable nature. Share examples of how you've successfully managed expectations or resolved issues in previous roles to give us a sense of your approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at WPS
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the planned maintenance works and how they impact residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with customers or clients in the past. Think about situations where you managed expectations or resolved issues, as these will demonstrate your ability to connect with residents.
✨Be Ready to Discuss Customer Service
Prepare to talk about your customer service philosophy. Think of specific instances where you went above and beyond for a customer. This will highlight your commitment to providing a positive experience for residents during their home works.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. This shows that you’re not just interested in the job, but also in how you can fit into their supportive environment and contribute to the team's success.
