At a Glance
- Tasks: Be the friendly face of our office, helping customers and managing queries.
- Company: Join WPS, a dynamic team in the heart of London.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and learning in a vibrant workplace.
- Why this job: Perfect for those who love customer interaction and thrive in fast-paced settings.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
WPS are looking for a friendly, organised, and proactive Customer Service Assistant / Receptionist to join our team at our Drummond Street office. As the first point of contact for customers, contractors and colleagues, you will play a key role in delivering a professional and efficient front‑of‑house service, while also supporting our Customer Service team with administrative duties and coordination of repairs and queries. This is a fantastic opportunity for someone who enjoys working in a fast‑paced environment, thrives on delivering excellent customer service, and takes pride in keeping things running smoothly behind the scenes.
Key Responsibilities
- Act as the first point of contact for customers, providing a welcoming and professional reception service
- Handle customer queries and repair requests, ensuring they are managed promptly and efficiently
- Maintain accurate records on internal systems (including defect/repair platforms)
- Coordinate appointments, inspections and schedules with operatives and subcontractors
- Manage customer communications, keeping all parties updated and expectations clear
- Support the Customer Service Manager with administrative tasks and reporting
- Prepare and send customer documentation following completion of works
- Monitor and follow up on repairs to ensure customer satisfaction
- Assist with compiling reports and identifying trends to improve service delivery
What We’re Looking For
We’re looking for someone who is customer‑focused, highly organised, and confident communicating with people at all levels.
Essential Skills and Experience
- Previous experience in a customer service, receptionist or administrative role
- Excellent communication skills – both written and verbal
- Strong attention to detail and organisational skills
- Ability to multitask and work on your own initiative
- Confident using Microsoft Office (Excel, Word, Outlook)
- A calm and professional approach, even in busy or challenging situations
Desirable
- Experience scheduling appointments or coordinating teams
- Knowledge of repairs/maintenance or construction environments
What You’ll Bring
- A positive, proactive attitude and a passion for helping customers
- Strong relationship‑building skills with customers and colleagues
- The ability to stay organised and focused in a fast‑paced environment
- Empathy and professionalism when dealing with customer concerns
Legal Compliance
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to additional pre‑employment checks.
Customer Service Assistant in London employer: WPS
WPS is an excellent employer located in the vibrant area of Drummond Street, London, offering a dynamic work environment where customer service excellence is at the forefront. With a strong emphasis on employee growth and development, WPS fosters a supportive culture that encourages teamwork and innovation, making it an ideal place for those looking to thrive in their careers while delivering meaningful service to the community. Employees benefit from a collaborative atmosphere, opportunities for skill enhancement, and the chance to make a real impact in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WPS. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Customer Service Assistant. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and proactive nature shine through. Remember, they’re looking for someone who fits into their culture, so be yourself and let them see your passion for customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the role!
We think you need these skills to ace Customer Service Assistant in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service roles. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Keep It Organised:Since we're looking for someone highly organised, structure your application clearly. Use headings and bullet points where necessary to make it easy for us to read through your experience and skills.
Be Professional Yet Friendly:Remember, you're applying for a front-of-house role! Your written application should reflect a professional tone while still being warm and approachable. Show us your personality!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WPS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively handled customer queries or resolved issues in the past. This will demonstrate your ability to communicate professionally and efficiently.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. During the interview, share specific examples of how you've managed multiple tasks or coordinated schedules in previous roles. This will highlight your ability to stay on top of things, even in a fast-paced environment.
✨Bring a Positive Attitude
WPS is looking for someone with a proactive and positive attitude. Make sure to convey your enthusiasm for helping customers and your passion for delivering excellent service. A friendly demeanour can go a long way in making a great impression!
