At a Glance
- Tasks: Lead the delivery of Facilities Management services and build strong client relationships.
- Company: Dynamic company focused on delivering exceptional FM services in Yorkshire.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Join a fast-paced team with a focus on innovation and customer satisfaction.
- Why this job: Make a real impact by driving service excellence and continuous improvement.
- Qualifications: Experience in FM contracts, strong leadership, and excellent communication skills.
The predicted salary is between 40000 - 45091 £ per year.
We are looking for an experienced Account Manager to lead the delivery of Facilities Management services across a diverse portfolio within the Yorkshire region. This is an exciting opportunity for a commercially focused FM professional who excels at building strong client relationships, leading operational teams and ensuring high standards of service delivery. You'll be responsible for overseeing the successful delivery of hard FM services, driving performance, ensuring compliance and maintaining exceptional customer satisfaction.
As the key point of contact for your portfolio, you'll work closely with operational teams and stakeholders to ensure contractual commitments are met while identifying opportunities for continuous improvement and business growth.
Location: Yorkshire RegionKey Responsibilities:
- Lead the delivery of FM services across a multi-site portfolio
- Build and maintain strong relationships with key stakeholders and customers
- Ensure contractual KPIs, SLAs and performance targets are achieved
- Manage budgets, financial performance and cost controls across the account
- Drive service excellence and continuous improvement initiatives
- Lead and support operational teams, promoting a high-performance culture
- Monitor compliance with Health & Safety, statutory and company requirements
- Oversee subcontractor performance and contract compliance
- Produce and present operational and performance reports
- Identify opportunities to enhance service delivery and add value for customers
- Support business retention and growth activities as required
We're looking for a confident and customer-focused Account Manager with a technical background and proven track record within Facilities Management.
You’ll Have:- Previous experience managing FM contracts, accounts or large service delivery operations
- Strong client relationship management skills
- Commercial awareness with experience managing budgets and financial performance
- Excellent leadership and people management capabilities
- Strong understanding of KPI and SLA management
- Knowledge of Health & Safety and compliance requirements within FM environments
- Excellent communication, negotiation and stakeholder management skills
- The ability to manage multiple priorities in a fast-paced environment
- A proactive, solution-focused approach
- IWFM, IOSH, NEBOSH or relevant industry qualifications
- Experience managing multi-site service delivery contracts
- Experience working within property services or facilities management sectors
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Account Manager in Leeds employer: WPS
WPS is an exceptional employer that prioritises the professional growth of its employees while fostering a collaborative and innovative work culture. As the Executive Risk & Assurance Lead, you will have the unique opportunity to influence strategic decisions at the Board level, supported by a commitment to employee development and a proactive approach to risk management. Located in a dynamic environment, WPS offers a range of benefits that enhance work-life balance and promote a strong sense of community among its staff.
