At a Glance
- Tasks: Ensure a safe and welcoming workplace while managing facilities and supporting events.
- Company: Join WPS, a dynamic company focused on delivering excellent workplace experiences.
- Benefits: Full-time, permanent role with opportunities for growth and development.
- Other info: Great chance to build relationships and develop your skills in a fast-paced environment.
- Why this job: Be the friendly face of our team and make a real difference every day.
- Qualifications: Experience in customer service or facilities management is essential.
The predicted salary is between 24000 - 30000 £ per year.
Location: Glasgow
Company: WPS
Contract: Full-time, Permanent
About the Role
WPS are seeking a proactive and customer‑focused Floor Captain / Facilities Assistant to support our client ACCA in Glasgow. This is a dynamic, front‑of‑house role where you will be responsible for delivering a high‑quality workplace experience while ensuring the smooth day‑to‑day operation of facilities services.
Key Responsibilities
- Health & Safety: Conduct regular checks across the workplace, ensuring a safe and compliant environment
- Contractor Management: Supervise and coordinate contractors on‑site, ensuring work is completed safely and efficiently
- SLA Delivery: Monitor and ensure reactive maintenance tasks are completed within agreed service levels
- Logistics & Deliveries: Manage the receipt, handling and distribution of deliveries across the site
- Mailroom Operations: Process, record and distribute incoming and outgoing mail
- Event & Meeting Setup: Prepare rooms and spaces in line with client requirements
- Manual Handling: Carry out general physical tasks safely and effectively
- Emergency Response: Act as Fire Marshal and First Aider when required
- Front of House: Provide a welcoming presence, supporting staff and visitors and communicating key health and safety guidance
- Security & Access: Programme and issue ID cards, maintaining access control standards
- Issue Resolution: Investigate, log and elevate faults or issues promptly
- Reception Support: Provide cover for reception duties as needed
- File Management: Coordinate retrieval, storage and delivery of files
What We're Looking For
Essential
- Previous experience in facilities management, workplace support or a customer‑facing role
- Strong communication and interpersonal skills
- A proactive, organised approach with excellent attention to detail
- Ability to manage multiple tasks in a fast‑paced environment
- Commitment to health & safety and service excellence
Desirable
- Experience in a corporate or professional services environment
- First Aid or Fire Marshal training (or willingness to undertake)
- Familiarity with facilities or helpdesk systems
Personal Qualities
- Friendly and professional, with a strong customer focus
- Reliable and adaptable, able to respond to changing priorities
- Solution‑oriented, taking initiative to resolve issues
- A team player who builds strong relationships with colleagues and stakeholders
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to additional pre‑employment checks. We comply with the Equality Act 2010 and promote a safe inclusive environment for all employees and applicants.
Facilities Assistant in Glasgow employer: WPS
WPS is an exceptional employer located in the vibrant city of Glasgow, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Facilities Assistant, you will enjoy a dynamic role with opportunities for skill development, while contributing to a high-quality workplace experience for both staff and visitors. With a commitment to health and safety, and a focus on service excellence, WPS fosters a collaborative environment where your contributions are valued and recognised.
