At a Glance
- Tasks: Be the friendly face of our company, helping customers and managing queries.
- Company: Join WPS, a dynamic team in the heart of London.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and a chance to make a real difference.
- Why this job: Perfect for those who love customer service and thrive in fast-paced settings.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
WPS are looking for a friendly, organised, and proactive Customer Service Assistant / Receptionist to join our team at our Drummond Street office. As the first point of contact for customers, contractors and colleagues, you will play a key role in delivering a professional and efficient front‑of‑house service, while also supporting our Customer Service team with administrative duties and coordination of repairs and queries. This is a fantastic opportunity for someone who enjoys working in a fast‑paced environment, thrives on delivering excellent customer service, and takes pride in keeping things running smoothly behind the scenes.
Key Responsibilities
- Act as the first point of contact for customers, providing a welcoming and professional reception service
- Handle customer queries and repair requests, ensuring they are managed promptly and efficiently
- Maintain accurate records on internal systems (including defect/repair platforms)
- Coordinate appointments, inspections and schedules with operatives and subcontractors
- Manage customer communications, keeping all parties updated and expectations clear
- Support the Customer Service Manager with administrative tasks and reporting
- Prepare and send customer documentation following completion of works
- Monitor and follow up on repairs to ensure customer satisfaction
- Assist with compiling reports and identifying trends to improve service delivery
What We’re Looking For
We’re looking for someone who is customer‑focused, highly organised, and confident communicating with people at all levels.
Essential Skills and Experience
- Previous experience in a customer service, receptionist or administrative role
- Excellent communication skills – both written and verbal
- Strong attention to detail and organisational skills
- Ability to multitask and work on your own initiative
- Confident using Microsoft Office (Excel, Word, Outlook)
- A calm and professional approach, even in busy or challenging situations
Desirable
- Experience scheduling appointments or coordinating teams
- Knowledge of repairs/maintenance or construction environments
What You’ll Bring
- A positive, proactive attitude and a passion for helping customers
- Strong relationship‑building skills with customers and colleagues
- The ability to stay organised and focused in a fast‑paced environment
- Empathy and professionalism when dealing with customer concerns
Legal Compliance
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to additional pre‑employment checks.
Customer Service Assistant employer: WPS
WPS is an excellent employer located in the vibrant area of Drummond Street, London, offering a dynamic work environment where customer service excellence is at the forefront. Employees benefit from a supportive culture that encourages professional growth and development, alongside opportunities to engage with a diverse range of customers and colleagues. With a focus on teamwork and a proactive approach to problem-solving, WPS provides a rewarding experience for those looking to make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WPS. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Customer Service Assistant, especially your communication and organisational abilities.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service or administrative roles. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Keep It Organised:Since we're looking for someone highly organised, structure your application clearly. Use headings, bullet points, and concise language to make it easy for us to see your qualifications and experience at a glance.
Be Professional Yet Friendly:As the first point of contact, we value a warm and professional tone. Make sure your written communication reflects this – be polite, approachable, and clear in your language to show us you’re the right fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely, plus you’ll find all the details you need about the role and our company!
How to prepare for a job interview at WPS
✨Know the Company
Before your interview, take some time to research WPS and understand their values and services. This will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your proactive attitude.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Prepare to discuss how you would handle challenging customers or manage multiple tasks at once, showcasing your organisational skills and calm approach.
