At a Glance
- Tasks: Lead a dynamic team delivering top-notch repairs and maintenance services.
- Company: Join WPS, a supportive and ambitious business in Croydon.
- Benefits: Opportunities for career progression and personal development.
- Other info: We value diverse backgrounds and offer support for all applicants.
- Why this job: Make a real impact on service delivery and customer satisfaction.
- Qualifications: Strong leadership experience in housing repairs and property management.
The predicted salary is between 37800 - 46200 £ per year.
Are you an experienced leader within the housing, property maintenance or repairs sector looking for your next challenge? We're looking for a Senior Repairs Supervisor to join our growing WPS business in Croydon. This is a fantastic opportunity for a motivated and people-focused leader to oversee a high-performing team delivering responsive repairs, voids, disrepair and planned works services across residential housing contracts.
You'll play a pivotal role in driving operational excellence, achieving key performance targets, maintaining exceptional health and safety standards, and ensuring customers receive a first-class service every day. This role also offers a clear pathway for future progression into Contract Manager or Operations Manager positions.
What You'll Be Doing
- Lead and manage a team of supervisors, administrators, operatives and subcontractors
- Support the Project Lead and provide leadership across the contract in their absence
- Ensure repairs, voids, disrepair and planned works are delivered safely, efficiently and within agreed KPIs
- Drive operational performance through effective planning, resource management and quality assurance
- Build strong relationships with clients and attend contract performance review meetings
- Monitor and improve productivity, customer satisfaction and commercial performance
- Conduct regular quality inspections, pre and post works checks and compliance audits
- Lead team development through coaching, performance reviews, training and toolbox talks
- Ensure all health, safety and compliance requirements are consistently met
- Investigate complaints, resolve issues and drive a culture of continuous improvement
What We're Looking For
- Strong leadership and people management experience within housing repairs, property maintenance or property management
- Previous experience managing supervisors, operatives and subcontractors
- A solid understanding of social housing maintenance, responsive repairs, voids and planned works
- Excellent knowledge of housing maintenance legislation and industry best practices
- Experience working within KPI-driven service delivery environments
- Strong commercial awareness and an understanding of contract performance
- Excellent stakeholder management and client relationship skills
- The confidence to lead teams, make decisions and drive performance improvements
- Strong communication, organisation and problem-solving abilities
- A genuine passion for delivering excellent customer service
Essential Qualifications & Experience
- SSSTS or SMSTS (Mandatory)
- Asbestos Awareness (Mandatory)
Why Join Us?
You'll be joining a supportive and ambitious business where you'll have the opportunity to make a real impact on service delivery, customer satisfaction and team performance. We invest in our people, provide opportunities for development and recognise those who consistently deliver outstanding results.
Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.
We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work.
As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us.
Senior Repairs Supervisor in Croydon employer: WPS
WPS is an exceptional employer that values its employees by fostering a supportive and collaborative work culture, particularly within the Planned Works Division. Based in Oldham, we offer our Document Controllers not only competitive benefits but also opportunities for professional growth through exposure to diverse social housing projects across the North West. Our commitment to employee development and a focus on meaningful work makes WPS a rewarding place to build your career.
