Resident Liaison Officer
Location: Crawley
Salary: Competitive
Key Responsibilities
- Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple retrofit sites.
- Attend regular client and tenant meetings to ensure the highest level of customer service.
- Ensure a consistent and professional approach to customer care throughout planned works.
- Act as a point of escalation for tenant complaints and manage the resolution process.
- Maintain and update the on-site database to reflect ongoing planned activities.
Requirements
- Proven experience as a Resident Liaison Officer, specifically within planned maintenance programmes.
- Strong knowledge of internal and external works related to planned projects.
- Excellent communication, customer service, and IT skills.
- Full UK Driving Licence with access to a vehicle.
What We're Looking For
A confident and empathetic communicator who thrives in a resident-facing role. You'll be organised, proactive, and passionate about delivering excellent service throughout planned maintenance projects.
Planned Projects
Planned projects include scaffolding, window & doors, kitchen & bathroom, and roofing.
Additional Information
Applicants will undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. We do not discriminate based on criminal record or any disclosure and offer reasonable adjustments for those with disabilities. We are an equal‑opportunity employer.
