About The Role
Are you a strategic thinker with a passion for planning and people management? Wates Property Services is looking for a Senior Planner to lead our Customer Services team in delivering a high‑quality, customer‑focused service. You'll play a key role in driving productivity, efficiency, and continuous improvement across our operations.
We're Hiring: Senior Planner
Location: Birmingham
Full-Time | Permanent
What You’ll Be Doing
- Lead and support a dynamic team to manage resource diaries for optimal productivity
- Handle complaints, identify trends, and drive service improvements
- Produce performance reports and KPIs to enhance delivery
- Collaborate with site teams, supervisors, and clients to ensure smooth operations
- Champion health & safety standards and company policies
- Attend client meetings and manage staff performance and appraisals
- Drive continual improvement and operational excellence
What We’re Looking For
- Strong leadership and diary management skills
- Excellent communication – written & verbal
- High level of computer literacy (Excel, Word, Outlook)
- Experience producing statistical reports and quantifying work orders
- Building technical knowledge and commercial awareness
- Ability to prioritise, plan, and act on own initiative
- Understanding of legislation in maintenance & property management
- Clean driving licence
Desirable Qualifications
- NVQ Level 3 or above in IT, Leadership, or Customer Services
- Training in Complaints Management
Why Join WPS
At WPS, we’re committed to delivering excellence through teamwork, innovation, and a customer‑first approach. You’ll be part of a supportive environment where your ideas matter and your growth is encouraged.
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record.
WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don’t meet every requirement, as we value transferable skills and assess all applications fairly.
We don’t discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available; please contact us.
