At a Glance
- Tasks: Lead a resident liaison team and ensure excellent customer engagement on maintenance projects.
- Company: WPS, a leader in social housing maintenance across the West Midlands.
- Benefits: Competitive salary, job stability, and high autonomy in your role.
- Why this job: Make a real difference in residents' lives while managing impactful projects.
- Qualifications: Experience in resident liaison and strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
WPS is seeking an experienced Senior Resident Liaison Officer to support planned maintenance programmes across the West Midlands. You will ensure excellent customer engagement at live social housing sites while overseeing a resident liaison team.
Key responsibilities include:
- Managing the Resident Liaison Service
- Leading on complaints
- Working closely with project teams to deliver works efficiently
This role offers a competitive salary, stability, and a high level of autonomy.
Senior Resident Liaison Lead – Planned Maintenance in Birmingham employer: WPS
WPS is an exceptional employer that prioritises employee engagement and development, particularly in the role of Senior Resident Liaison Lead. With a strong focus on community impact in the West Midlands, we offer a supportive work culture, competitive salary, and opportunities for professional growth, ensuring that our team members thrive while making a meaningful difference in residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison Lead – Planned Maintenance in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and maintenance sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in resident liaison and project management. This will help you stand out during interviews and show how you can add value to the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've handled complaints and engaged with residents in past roles, as these are key for the Senior Resident Liaison Lead position.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Senior Resident Liaison Lead – Planned Maintenance in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in resident liaison and planned maintenance. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills:As a Senior Resident Liaison Lead, communication is key. In your application, highlight examples of how you've effectively engaged with residents or managed complaints. We want to know you can handle the tough conversations!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WPS
✨Know Your Stuff
Make sure you understand the ins and outs of planned maintenance in social housing. Brush up on relevant regulations and best practices, as well as WPS's specific projects in the West Midlands. This will show your expertise and commitment to the role.
✨Showcase Your Communication Skills
As a Senior Resident Liaison Lead, you'll need to engage effectively with residents and project teams. Prepare examples of how you've successfully managed complaints or facilitated communication in past roles. This will demonstrate your ability to handle the responsibilities of the position.
✨Highlight Team Leadership Experience
Since you'll be overseeing a resident liaison team, be ready to discuss your leadership style and experiences. Share specific instances where you've motivated a team or resolved conflicts, showcasing your ability to lead effectively in a dynamic environment.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about WPS's approach to resident engagement and how they measure success in their planned maintenance programmes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
