At a Glance
- Tasks: Lead planning and scheduling to ensure top-notch customer service and operational excellence.
- Company: Dynamic company in Birmingham focused on high-quality service delivery.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a Disability Confident Leader with opportunities for personal growth.
- Why this job: Make a real impact by improving services and leading engaged teams.
- Qualifications: Experience in planning or operations, strong data analysis skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
Role Purpose
Lead the planning and scheduling function, ensuring the efficient coordination of workforce and delivery of high-quality, customer-focused services. You’ll oversee call centre operations, performance management, and continuous improvement, driving operational excellence across all contracts.
Location: Birmingham (WPS)
Key Responsibilities
- Operations
- Manage planning & scheduling of direct labour and supply chain
- Oversee daytime call centre operations
- Ensure compliance with company policies & Operating Framework
- Drive continuous improvement across services
- Performance & Reporting
- Lead KPI reporting & performance analysis
- Monitor and improve operational performance
- Produce monthly client reports
- Analyse complaints & identify service improvements
- Customer & Stakeholder Management
- Deliver a customer-first service
- Strengthen relationships with clients & internal teams
- Attend and contribute to client meetings
- People Leadership
- Manage scheduling teams, daytime managers, admin, KPI & complaints teams
- Drive team performance, engagement & development
- Health, Safety & Compliance
- Ensure all work is planned safely
- Promote health, safety & wellbeing culture
- Monitor and support H&S compliance and reporting
Skills & Experience
- Experience in planning, scheduling, or operations
- Strong data analysis & KPI management skills
- Confident with Excel, Word & Outlook
- Excellent organisation & prioritisation
- Strong communication & stakeholder management
- Background in maintenance/property services (desirable)
What Success Looks Like
- Efficient workforce scheduling
- Improved KPI performance
- High customer satisfaction
- Engaged, high-performing teams
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to additional pre‑employment checks. We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available.
Scheduling Manager in Birmingham employer: WPS
As a Scheduling Manager in Birmingham, you will join a dynamic team dedicated to operational excellence and customer satisfaction. Our company fosters a collaborative work culture that prioritises employee development, offering numerous growth opportunities and a commitment to health and safety. With a focus on continuous improvement and strong stakeholder relationships, we ensure that our employees are engaged and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Manager in Birmingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Scheduling Manager at WPS!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like WPS or be willing to refer you for that Scheduling Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from WPS who’s on the lookout for their next Scheduling Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Scheduling Manager role at WPS!
We think you need these skills to ace Scheduling Manager in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at WPS. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at WPS
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at WPS. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
