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- Tasks: Be the go-to person for residents during maintenance works and ensure smooth communication.
- Company: WPS, a supportive employer focused on social housing improvements.
- Benefits: Stable role, competitive salary, and a supportive team environment.
- Why this job: Make a real difference in residents' lives while working on impactful housing projects.
- Qualifications: Experience in social housing and strong communication skills are essential.
- Other info: Opportunity for career growth and commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
WPS are recruiting a Resident Liaison Officer (RLO) to support the delivery of planned maintenance works across social housing properties in the West Midlands. You will act as the primary point of contact for residents, working closely with Site Managers and project teams to ensure works are delivered safely, efficiently and with minimal disruption in occupied homes.
Projects will include a combination of internal and external planned works across multiple sites. Workstreams include:
- External works – roofing, building fabric and external refurbishments
- Internal works – kitchens, bathrooms, heating and internal refurbishments
Key Responsibilities
- Act as the day‑to‑day point of contact for residents throughout the works programme
- Clearly communicate the scope, programme and access requirements of works
- Issue resident notifications, letters and access information
- Support site teams by coordinating access to properties
- Maintain effective communication between residents, site teams and clients
- Proactively manage resident expectations in live / occupied environments
- Log, manage and support the resolution of complaints and resident concerns
- Attend resident meetings, consultations and community engagement events where required
- Monitor resident satisfaction and feedback throughout the works
- Work closely with Site Managers and Project Managers to support programme delivery
About You
- Previous experience as a Resident Liaison Officer within social housing
- Experience working on planned maintenance projects in occupied properties
- Good understanding of customer care within live housing environments
- Strong communication and organisation skills
- Confident handling resident queries, access issues and low‑level complaints
- Able to work independently across multiple sites
- Full UK driving licence and access to a vehicle essential due to site travel
What’s On Offer
- Stable, long‑term role within planned maintenance
- Opportunity to work on large‑scale social housing programmes
- Supportive operational team and clear structure
- Competitive salary and benefits package
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Resident Liaison Officer in Birmingham employer: WPS
Contact Detail:
WPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Join relevant groups on platforms like LinkedIn or Facebook where housing professionals hang out. Engage in discussions, share your insights, and keep an eye out for job postings that might not be advertised widely.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident liaison roles. Think about scenarios you've faced in previous jobs and how you handled them. This will help you showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that interview. Plus, it shows you're keen and proactive!
We think you need these skills to ace Resident Liaison Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in social housing and planned maintenance projects, as well as your strong communication skills. We want to see how you can fit into our team!
Showcase Your Experience: When detailing your previous roles, focus on specific examples where you've successfully managed resident expectations or resolved complaints. This will help us understand how you handle real-life situations in occupied environments.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you're a great fit for the position. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WPS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the types of projects you'll be working on, like internal and external refurbishments. This will help you speak confidently about how your experience aligns with the job.
✨Showcase Your Communication Skills
As the primary point of contact for residents, strong communication is key. Prepare examples of how you've effectively communicated with residents or managed expectations in previous roles. This will demonstrate your ability to handle queries and complaints professionally.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in live environments. Think of specific situations where you successfully resolved resident concerns or coordinated access to properties. Sharing these experiences will highlight your organisational skills and ability to work independently.
✨Engage with the Company Values
WPS values community engagement and customer care. Research their approach to social housing and think about how your personal values align with theirs. During the interview, express your enthusiasm for contributing to their mission and how you can enhance resident satisfaction.