At a Glance
- Tasks: Provide 1st and 2nd line IT support to 900 users across various client environments.
- Company: Leading insurance services business with a growing IT function.
- Benefits: Up to £27 per hour, potential for permanent role, and hybrid working after initial period.
- Other info: Initial 12-month contract with excellent career growth opportunities.
- Why this job: Gain hands-on experience in a dynamic environment while developing your technical skills.
- Qualifications: Up to 3 years' IT support experience and strong troubleshooting skills.
The predicted salary is between 27 - 27 £ per hour.
A leading insurance services business is looking for an IT Support Analyst to join its growing IT function on an initial 12-month contract. The role will provide 1st and 2nd line support to approximately 900 users across a varied client base, offering exposure to a broad range of technologies and support requirements.
This is a hands-on role suited to someone with a few years of IT support experience who is keen to develop their technical skills in a busy, multi-client environment. The role will initially be fully office-based before moving to a hybrid working pattern.
Key Responsibilities
- Provide 1st and 2nd line IT support to approximately 900 users across multiple client environments
- Troubleshoot and resolve a broad range of hardware, software, access and technical issues
- Support users across different client locations, adapting to varied requirements and priorities
- Work across a technology stack including Active Directory, Microsoft 365, Exchange and Citrix
Key Requirements
- Up to 3 years' experience within an IT support/service desk environment
- Strong troubleshooting skills with experience providing 1st and/or 2nd line support
- Experience with Microsoft 365, Active Directory and/or Exchange; Citrix experience would be beneficial
- Comfortable working predominantly on-site and keen to develop across a broad technology environment
Additional Information
- 12-month initial contract, with potential for a permanent opportunity for strong performers
- Inside IR35
- Up to £27 per hour
- London-based
- Fully office-based for the first 2 months, moving to 4 days per week in the office
Information Technology Support Analyst employer: WPR
Join a leading Insurance broker that values proactive problem-solving and offers a dynamic work environment where your contributions can make a significant impact. With a strong focus on employee development, you will benefit from a collaborative culture that encourages continuous improvement and innovation. Located in a fast-paced setting, this role provides competitive compensation and the opportunity to work alongside dedicated professionals committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what WPR values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges WPR might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at WPR!
✨Direct Apply to WPR
Let's not forget to apply directly through the WPR website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WPR.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at WPR. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at WPR
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
