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- Tasks: Lead a team to ensure clients maximise their experience with our AI marketing platform.
- Company: WPP is a global leader in marketing services, driving creativity and innovation.
- Benefits: Enjoy a hybrid work model, fostering collaboration and flexibility.
- Why this job: Join a dynamic team transforming marketing with cutting-edge AI technology.
- Qualifications: Experience in customer success or performance marketing, ideally in a tech or agency setting.
- Other info: WPP values diversity and inclusion, offering equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Success Lead, WPP Open Pro role at WPP
Join to apply for the Customer Success Lead, WPP Open Pro role at WPP
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WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We\’re committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
About WPP Open Pro Open Pro is WPP’s bold new self-serve, direct-to-client AI platform — built to transform how modern marketing works. Designed for marketers who want results without the wait, Open Pro is the world’s most complete AI-powered performance marketing machine. Built on top of WPP Open, it combines AI strategy, content, and activation in one seamless platform. Our mission is to deliver faster, smarter, more effective marketing — and to do it at scale.
Open Pro is a flagship initiative within WPP’s AI transformation strategy. We’re building a new kind of business unit — one that combines enterprise technology with radical simplicity, creative intelligence, and commercial impact.
Why we\’re hiring:
We are looking for a Customer Success Lead to own client enablement, value delivery, and services revenue growth. This role is responsible for ensuring every client extracts maximum value from Open Pro — turning first-time users into loyal advocates by delivering a world-class experience across onboarding, strategic guidance, and support.
You will build and lead a team dedicated to helping clients succeed, no matter their needs or experience level. This is a hands-on leadership role where you will establish a \”let me take care of that\” culture, develop innovative service models, and become an invaluable partner to our clients and WPP agencies.
What you\’ll be doing:
- Leadership & Team Building: Lead and scale the Customer Success function, building an effective and profitable team to deliver an exceptional end-to-end client experience.
- Client Enablement & Adoption: Develop and manage training, onboarding, and support journeys to turn new users into confident adopters. Grow platform usage and campaign output by identifying and removing friction in the customer experience.
- Strategic Guidance: Act as an expert on all aspects of the platform, advising users on how to get the most out of each function to achieve their business goals.
- Commercial Growth: Define and monetise value-add service packages to grow non-platform revenue. Design and manage flexible delivery models, including embedded support and \”Do it for me\” services.
- Collaboration & Feedback: Work closely with Sales, Product, and Operations to embed client success across the business. Capture and act on client feedback to inform product development and service evolution.
- Performance Tracking: Establish and track key success metrics (e.g., client satisfaction, active users, service revenue) and continuously optimise team performance.
What you\’ll need:
- Experience in customer success, account management, or performance marketing roles, ideally in a SaaS, marketing technology, or agency context.
- Experience leading cross-functional client service teams with a collaborative, client-first mentality.
- Deep expertise in performance marketing, creative production, and campaign activation.
- Commercial instincts and experience building revenue-generating service models.
- Proven ability to coach and manage high-performing teams.
- Confidence working with senior clients, communicating complex ideas clearly and persuasively.
- Experience working with enterprise marketing teams or platforms at scale.
- Familiarity with WPP or other agency networks.
- Understanding of AI-enabled marketing tools and content automation workflows.
We believe the best work happens when we\’re together, fostering creativity, collaboration, and connection. That\’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
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Customer Success Lead, WPP Open Pro employer: WPP
Contact Detail:
WPP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead, WPP Open Pro
✨Tip Number 1
Familiarise yourself with WPP's Open Pro platform. Understanding its features and capabilities will allow you to speak confidently about how you can enhance client success and drive adoption during interviews.
✨Tip Number 2
Network with current or former employees of WPP, especially those in customer success roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare examples of how you've successfully led teams and improved client experiences in previous roles. Highlighting your leadership skills and client-first mentality will resonate well with the hiring team.
✨Tip Number 4
Stay updated on trends in performance marketing and AI tools. Demonstrating your knowledge of these areas will show that you're not only qualified but also passionate about the industry and ready to contribute to WPP's innovative approach.
We think you need these skills to ace Customer Success Lead, WPP Open Pro
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Lead position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer success, account management, or performance marketing. Use specific examples that demonstrate your ability to lead teams and drive client satisfaction.
Showcase Your Leadership Skills: Since this role involves building and leading a team, be sure to highlight your leadership experience. Discuss how you've successfully managed teams in the past and any innovative service models you've developed.
Tailor Your Application: Customise your CV and cover letter to reflect WPP's values and mission. Mention your understanding of AI-enabled marketing tools and how you can contribute to their goal of delivering smarter marketing solutions.
How to prepare for a job interview at WPP
✨Showcase Your Leadership Skills
As a Customer Success Lead, you'll need to demonstrate your ability to lead and build teams. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive team culture.
✨Understand the Platform Inside Out
Familiarise yourself with WPP Open Pro and its features. Be ready to discuss how you would help clients maximise their use of the platform, and think about potential challenges they might face during onboarding.
✨Highlight Your Client-Centric Approach
WPP values a client-first mentality. Prepare to share specific instances where you've gone above and beyond for clients, and how you’ve turned challenges into opportunities for growth and satisfaction.
✨Demonstrate Commercial Acumen
Since the role involves defining and monetising service packages, be prepared to discuss your experience with revenue-generating models. Think about how you can contribute to commercial growth through innovative service offerings.
