At a Glance
- Tasks: Lead strategic client relationships and drive measurable business outcomes through advanced analytics.
- Company: Join Gain Theory, a WPP agency focused on innovative marketing solutions.
- Benefits: Enjoy flexible work, brilliant benefits, and a culture that values growth and development.
- Other info: Be part of a diverse, inclusive team that prioritises employee satisfaction and collaboration.
- Why this job: Shape the future of client success while working with top brands and cutting-edge data solutions.
- Qualifications: 8+ years in client success or marketing analytics, with strong leadership and communication skills.
The predicted salary is between 80000 - 100000 £ per year.
About WPP: WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.
The opportunity: We are seeking a Senior Client Success Director with deep expertise in Marketing effectiveness and econometrics to lead our most strategic client relationships and shape the future of our client success function. In this senior leadership role, you will serve as a trusted advisor to C-suite executives, ensuring our advanced analytics solutions deliver measurable business outcomes while driving account growth and retention.
The Client Success Senior Director will be responsible for client leadership across a selection of Gain Theory’s portfolio. The ideal candidate should have a minimum of 8 years of experience in client relationship management and data analytics. We expect this person to be the primary point of contact for senior client stakeholders and to act as a trusted advisor, deeply understanding client business objectives and leveraging Gain Theory’s expertise to deliver exceptional value and drive measurable results.
We require someone who has a deep understanding of data and analytics, is able to interpret complex datasets and extract actionable insights that drive client success. This person should serve as an inspirational leader within the Client Success team, fostering a collaborative and results-oriented environment.
What you’ll be doing:
- Project Delivery: Ensures projects within remit are managed to time and scope. Highlights any risks to client lead. Puts in place robust quality assurance techniques and follows them to ensure work going to clients is right first time. Uses data and analytics interpretation skills to bring insights to life for a mid-senior audience. Is a strong data storyteller who can explain complex insights at a simple, impactful level to a variety of audiences. Ensures clients have full knowledge and training of Gain Theory Interactive, highlighting any bugs or enhancements to the GTI team. Ensures projects are following Operational Excellence process and that there is full adherence from Client Success team.
- Financial: Looks for opportunities to drive profitable growth for clients and take on incremental opportunities. Identifies values driven for clients and looks to assist clients in recognising that value. Understands how decisions made on projects will impact profitability and looks to run more efficient processes or tighter management of scope.
- Client Management: Manages against SOW to ensure limited scope creep and slippages. Implements plans to drive higher client satisfaction across every metric, highlighting any issues to client leadership. Works with client leadership to embed plan and on risk mitigation process.
- Thought Leadership: Has sufficient knowledge of most of Gain Theory solutions, systems and ways of working to have a healthy conversation with a client in any aspect of Gain Theory's offering. Maintains a solid understanding of their clients' industries, keeping up to date with key trends and seeking opportunities for growth.
- Values & Team: Is an inspirational leader for Client Success Managers. Implements initiatives to improve Client Success team satisfaction within squad. Facilitates collaborative learning and knowledge sharing to boost team capabilities.
What we want from you:
- 8+ years of experience in client success, consulting, or marketing analytics roles, with significant client-facing responsibility.
- Demonstrated expertise in Marketing Mix Modeling and econometrics.
- Proven ability to lead, manage, and develop high-performing Client Success teams.
- Demonstrated success in managing enterprise portfolios and influencing C-suite stakeholders across global brands.
- Strong strategic thinking and problem-solving skills.
- Excellent communication, presentation, and stakeholder management skills.
- Proven project management experience, with the ability to manage multiple projects simultaneously.
- Bachelor's or Master's degree in a quantitative field (e.g., Statistics, Economics, Mathematics).
Why work for us? Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect.
What we pride ourselves on: Growth and development, Meaningful work, Flexible by design, Brilliant benefits, Culture with Heart.
Gain Theory is part of WPP.
Senior Client Success Director in London employer: WPP WPP
At Ogilvy Health, we pride ourselves on fostering an inspiring and inclusive culture that values creativity and collaboration. Our commitment to employee growth is evident through exceptional training opportunities and a supportive environment where new ideas are encouraged. With a comprehensive benefits package and a focus on diversity, equity, and inclusion, we strive to be the employer of choice for talented individuals looking to make a meaningful impact in healthcare communications.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Director in London
✨Show Your Creative Side
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We think you need these skills to ace Senior Client Success Director in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit WPP WPP. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of WPP WPP:Show us that you’ve done your homework! In your application, briefly mention what you admire about WPP WPP’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at WPP WPP
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Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at WPP WPP will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
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At WPP WPP, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
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As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
