Senior Account Manager

This job is with WPP Production, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About WPP Production: We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale.

About WPP: WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent.

A Hybrid working model: We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does a Senior Account Manager do at WPP Production? As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account. You will be required to have a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget. You will be client focused and require good communication, organisation and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

What does a Senior Account Manager do at WPP Production, on the TJX account? You will be working within the client’s Activation Account team, implanted onsite working on behalf of the client. You will attend TJX office in Watford two/three times a week and occasionally work from the WPP Production office in London. You will deliver projects, working with TJX’s onsite in-house creative team. You will be responsible for managing projects from briefing to final delivery, ensuring that TJX stakeholders, clients and agencies adhere to set timings to ensure a timely delivery of all projects. You will be working on a range of Digital Media projects, such as Web, Email and Paid Media.

Client management responsibilities:

• Immerse yourself in the client’s brand and offering
• Prepare client proposals
• Present and deliver creative work appropriately – take ownership of your work and ensure best in class delivery of work to a high standard
• Provide weekly status reports, accompanied by a meeting or call as per client needs
• Provide agendas and detailed contact reports following all client meetings
• Set and manage client expectations deliverables and timeframes
• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
• Identify areas for improvement of existing workflow and processes which could benefit WPP Production and/or the client
• Build strong day to day relationships with all clients and agency stakeholders – communication is key
• Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

Project Management responsibilities:

• Co-ordinate between all relevant parties, this might be internally within the client TJX, internally within WPP Production or with other agencies and 3rd party partners of TJX.
• Consistently deliver against all contractual obligations including SLAs and KPIs
• Manage client projects from brief to delivery ensuring final materials are on time and of the highest quality
• Follow agreed workflows and utilise relevant project management tools that the client uses – Workfront and Trello.
• Ensure clear division of responsibility for appropriate files at each stage of the project
• Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
• Manage, monitor and update all timelines and set realistic expectations with stakeholders
• Monitor internal workflows, identify areas for improvement and make recommendations
• Ensure Schedules, technical specs and copy dates are obtained and correct, report any delays to AD and/or TJX BAM
• Check all materials (PDFs, emails etc.) and ensure quality control procedures have been followed before sending to clients
• Keep AD and/or TJX BAM updated on status of projects
• Collate any information needed for input to client reports and presentations
• Help organise, attend (if required) and minute meetings
• Manage your workload effectively and highlight to your line manager if support is required to ensure successful completion of a project
• Manage other team members and become a mentor
• Provide administrative support to the team as required

Reporting lines and key stakeholders: This role reports to the Account Director, but you will have a dotted reporting line into a client lead (Brand Activation Manager). You will work closely with Creative, Digital and Production teams.

Requirements:

• Strong time management and prioritisation skills within a fast-paced environment
• Great attention to detail
• Can do attitude and an ability to work under pressure
• Strong interpersonal and proactive communication skills
• Fluent oral and written English, other languages desirable
• Highly organised, detail oriented and client focused
• Team Player
• Quick learner when it comes to different software
• Strong IT literacy, including Word, Excel, PowerPoint/Key
• Strong numeracy skills
• Basic understanding of Digital Media such as Web, Email and Paid Media is desirable
• Experience in managing and servicing multi market accounts in the retail space
• Experience working in Creative, Branding, Social, Digital or Print production
• Experience with creative adaptation briefs

Why work here: At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity.

Inclusion and Impact: WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.