Operations Manager - Media Advertising

The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Operations Manager at OpenDoor, WPP’s bespoke global operating model for Amazon.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as an Operations Manager. This is a full-time position based in London. This role plays a crucial part in supporting WPP’s mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

RESPONSIBILITIES

• The Operations Manager role will primarily have ownership of the operational success of the client account.
• This vital role will work closely with the Operations Director to ensure our work is run efficiently and effectively, by connecting our specialist teams and delivering ways of working that bring the best of our teams to Amazon.
• Works with the Operations Director to support the client’s transformation ambitions in EMEA with a particular focus on automation and simplification.
• Supports the Operations Director in the delivery of system developments & migrations.
• Implements & governs ways of working that drive efficiency.
• Owns projects and workstreams in partnership with the Operations Director.
• Manages the day-to-day workload and completion of business tasks across the Operations team (writing and circulating process, ensuring data is captured from the agency in a timely manner).
• Works alongside the Regional Operations Lead to deliver sufficient documentation and process for the agency.
• Work with internal and external counterparts (Tech, Buying, Planning, Finance and Media Owners) to ensure all plans are implemented efficiently and on time.
• Delivers monthly finance process with our credit controller and ironing out process as well as reporting back with improvements.

QUALIFICATIONS

• Evidence of operational experience and project management.
• Strong organizational skills and experience of building and rolling out processes.
• Must be very results-orientated and able to manage up.
• Ideally a media background, with a good understanding of media agency functions.
• Good communication skills with the ability to build strong relationships.

BONUS POINTS

• Pro-active, organised and good attention to detail.
• Builds good rapport with Stakeholders.
• Analytical skills and attention to detail.
• Ability to digest information from a wide variety of sources.
• Open-minded, able to develop and assess different options and solutions.
• Proactively looks for ways to make improvements, flags issues ahead of time and autonomous.
• Creates templates/processes rather than just filling them in / following them – shares these with other markets / client teams.

BENEFITS OF OPENDOOR

• Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies.
• Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon.
• Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open.
• Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making.
• Global Impact: Be part of a team that is shaping the future of marketing on a global scale.

HOW TO APPLY

Interested candidates are encouraged to submit their resume and cover letter to open.americas@wpp.com by [application deadline]. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.