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- Tasks: Lead global media operations and ensure seamless campaign delivery across regions.
- Company: Join WPP Media, a creative powerhouse transforming the future of marketing.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and tackle ambitious projects in a fast-paced setting.
- Why this job: Be at the forefront of creativity and innovation in a unique partnership with Amazon.
- Qualifications: Strong leadership skills and experience in operational management.
The predicted salary is between 36000 - 60000 £ per year.
About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com.
ABOUT WPP & OPENDOOR
At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.
Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.
OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.
The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.
OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.
By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.
Role Summary and Impact
The Operations Director is the central steward of workflow, governance, and delivery excellence for MGM International’s media operations. This role ensures that the global model defined by OpenDoor is embedded, adopted, and scaled across regions, translating global guidance into clear operating practices that local teams can reliably execute.
Operating from the London hub, the Operations Director manages campaign coordination across all participating markets, ensuring clarity of expectations, accuracy of deliverables, and predictability of execution across a slate where multiple releases overlap. The role oversees the full operational lifecycle, from intake and briefing through planning workflows, cross-functional handoffs, activation readiness, QA, pacing, and post-launch closeout.
In addition to title-level delivery, the Operations Director partners closely with OpenDoor operational leadership (globally and regionally) to scale existing operational programs, enforce governance standards, strengthen ways of working, and support necessary change management across teams and markets. This includes implementing shared processes, ensuring compliance with established frameworks, and helping teams adopt the tools, templates, systems, and operating disciplines required for a unified global model.
The role serves as the connective tissue across London hub teams, regional markets, activation hubs, shared services, and the wider OpenDoor organization, ensuring frictionless coordination, alignment, and operational consistency at scale.
RESPONSIBILITIES
- Workflow Governance & Operating Model Stewardship
- Establish, document, and maintain end-to-end operational frameworks that govern international campaign delivery.
- Codify and scale the operating model defined by OpenDoor leadership; ensure consistent adoption across regions and teams.
- Define SLAs, roles and responsibilities, decision rights, and escalation paths that underpin predictable delivery.
- Maintain pacing calendars, workbacks, SOPs, and operational checklists for all titles across the slate.
- Partner with OpenDoor operational leaders to implement programs, reinforce governance, and build cross-regional alignment.
- Ensure WPP Open workflows, templates, and operating standards are adopted and consistently applied across regional and hub teams.
- Partner with OpenDoor operational leadership to evolve workflows within WPP Open and related tooling environments.
- Serve as the central coordination point between the London hub and all international markets.
- Ensure markets receive clear expectations, deliverables, templates, and timelines in advance of campaign phases.
- Track progress across territories, identify risks early, and coordinate resolution with the relevant teams.
- Facilitate structured communication and information flow across markets, ensuring alignment throughout the campaign lifecycle.
- Ensure regional teams are equipped and supported to deliver consistently and on time.
- Coordinate planning, strategy, activation, insights, analytics, finance, and creative partners to ensure unified execution.
- Ensure cross-team handoffs (planning → activation → QA → measurement) are timely, accurate, and complete.
- Maintain clarity around deliverables, sequencing, and operational expectations across disciplines.
- Support adoption of shared operational tools, documentation standards, and structured workflows across teams.
- Enable smooth collaboration during peak moments such as trailer releases, launch weeks, and concurrent title operations.
- Coordinate the integration of operational processes into WPP Open, ensuring teams use aligned workflows, templates, and tracking structures.
- Oversee QA processes across trafficking, tagging, localization, asset delivery, and campaign readiness checks.
- Ensure markets adhere to standardized processes, file naming protocols, taxonomies, templates, and documentation requirements.
- Partner with activation teams to monitor pacing, flighting, budget usage, and ongoing operational accuracy.
- Maintain rigorous documentation and version control to reduce rework and ensure operational hygiene.
- Oversee governance and adoption of OpenDoor’s project management platforms, workflow tools, and shared documentation systems.
- Lead implementation and ongoing optimization of WPP Open workflows, ensuring teams follow standardized processes, taxonomies, and documentation protocols.
- Maintain an up-to-date repository of templates, operating guidelines, workbacks, and process documentation accessible to all markets and hub teams.
- Ensure proper usage, version control, and documentation accuracy across WPP Open and all operational systems.
- Deliver onboarding, training, and refresher sessions for hub and regional teams to strengthen tool literacy and workflow consistency.
- Identify opportunities to streamline workflows, improve tooling efficiency, or enhance operational visibility; partner with OpenDoor operational leadership on enhancements or new feature adoption.
- Ensure operational tools provide clear visibility into status, risks, pacing, and deliverables across markets and titles.
- Ensure teams comply with established operating standards, governance frameworks, and workflow requirements.
- Partner with OpenDoor operational leadership to roll out new processes and ensure consistent adoption across markets.
- Lead structured change management efforts when new tools, workflows, or governance practices are introduced.
- Serve as the operational voice in identifying where teams require clearer direction, adjustments to operating models, or additional enablement.
- Reinforce and monitor adherence to WPP Open workflows, ensuring compliance across markets and teams.
- Support rollouts of new tooling, workflow updates, and system enhancements, ensuring teams are ready and trained.
- Lead and develop the MGM Theatrical Operations team within the London hub, setting clear expectations around communication, rigor, and accountability.
- Partner with the International Client Lead and Planning Director to manage capacity, workload balance, and operational resourcing.
- Foster a culture grounded in clarity, trust, consistency, and continuous improvement.
- Reinforce OpenDoor’s values across all operational interactions and touchpoints.
Skills and Experience
Operations Director, MGM Theatrical (Hiring Immediately) in London employer: WPP Media
Contact Detail:
WPP Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director, MGM Theatrical (Hiring Immediately) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experiences and how they relate to the role of Operations Director at MGM Theatrical.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take on the challenges ahead.
We think you need these skills to ace Operations Director, MGM Theatrical (Hiring Immediately) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Director role. Highlight your relevant experience and skills that align with WPP's values and the specific responsibilities mentioned in the job description.
Showcase Your Leadership Skills: As an Operations Director, you'll need to demonstrate strong leadership capabilities. Use your application to share examples of how you've successfully led teams or projects in the past, especially in a cross-functional environment.
Be Clear and Concise: When writing your application, clarity is key. Avoid jargon and keep your language straightforward. Make it easy for us to see your qualifications and how you can contribute to the OpenDoor initiative.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to the right team and helps us streamline the hiring process. Plus, it shows you're serious about joining us!
How to prepare for a job interview at WPP Media
✨Know the Company Inside Out
Before your interview, dive deep into WPP and its OpenDoor initiative. Understand their values, mission, and how they integrate creativity with technology. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Operational Expertise
As an Operations Director, you'll need to showcase your experience in workflow governance and delivery excellence. Prepare specific examples from your past roles where you've successfully managed complex projects or improved operational processes. Be ready to discuss how you can apply these skills to enhance MGM Theatrical's media operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to coordinate across teams or manage multiple projects simultaneously. Practise articulating your thought process and the outcomes of your actions to demonstrate your capability in a fast-paced environment.
✨Showcase Your Leadership Style
WPP values leadership that fosters clarity, trust, and continuous improvement. Be prepared to discuss your leadership philosophy and how you motivate teams. Share examples of how you've built strong relationships and encouraged collaboration among diverse groups to achieve common goals.