At a Glance
- Tasks: Manage client campaigns and ensure satisfaction throughout the process.
- Company: Join WPP Media, a leader in creative transformation and AI-driven media.
- Benefits: Enjoy competitive pay, health benefits, and generous time off.
- Other info: Hybrid work model with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team that drives innovation and growth for top brands.
- Qualifications: Strong communication skills and experience in digital media or marketing.
The predicted salary is between 35000 - 45000 £ per year.
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
About the Client Services team: The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.
Position Summary: Account Managers are responsible for executing the campaign delivery process and providing daily support to the wider account team. They are expected to develop working relationships with their clients and become the lead contact for some campaigns. They may start to develop their line management skills by directly line managing up to one team member.
Essential Functions/Responsibilities:- Point of contact for clients ensuring client satisfaction is maintained throughout the campaign life cycle and beyond.
- Develops and maintains a working-level understanding of assigned client’s industries, their products/services, and their marketing/media KPIs.
- Supports the wider team in delivering an exceptional client experience during every agency interaction.
- Ensures defined client expectations are understood by the wider team.
- Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary.
- Assists in the implementation of the Deliverables Register and obtaining the required individual deliverable scores.
- Ensures that any direct report and the wider multi-discipline team feel invested in, engaged with, cared for and are motivated to deliver their best work.
- Provides timely and actionable feedback to the team to aid in their development and improvement.
- Engages with clients to define Actionable Briefs for tier 2 and tier 3 campaigns.
- Interrogates the work and client deliverables on tier 2 and tier 3 briefs on behalf of the client to ensure they exceed expectations.
- Maintains an up-to-date campaign project plan using Essence tools and technology.
- Provides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client work.
- Fosters collaboration with the Practices to ensure best in class work and ongoing innovation is delivered across the client business.
- Identifies potential risks, issues and opportunities, across all briefs and processes escalating to CS leadership where necessary.
- Supports daily huddles and weekly client status meeting.
- Responsible for client billing process ensuring reconciliations are approved by internal teams and invoicing is complete within agreed internal timescales.
- Knowledge and responsibility for the end to end invoicing process including managing to budget, reconciliation completion.
- Leverage key internal and external stakeholder relationships to assist teams in improving the campaign delivery process.
- Through building your understanding and knowledge of your client’s business, continually look for and make internal recommendations to explore growth opportunities.
- Strong written and verbal communication skills including the desire to learn and advance.
- Strong organisational skills with a keen ability to prioritise and multi-task.
- Ability to adhere to and meet deadlines and proven track record in managing client expectations.
- Proven problem solving skills and ability to think outside of the box for creative solutions.
- Ability to work independently and collaborate in a team environment.
- Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills.
- Demonstrate thorough understanding of the campaign level financial management process from estimate to invoicing.
- Potential to line manage 1 direct report, supporting their career growth and development within Client Services.
- Lead by example while motivating and coaching juniors on the team.
- Foster an environment for transparency and open communication.
- Degree educated or equivalent professional experience.
- Proven and demonstrable experience at a Senior Account Executive role in digital media, advertising or marketing.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Account Manager, Client Services in London employer: WPP Media
WPP Media is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of Greater London. With a strong emphasis on employee growth, we offer competitive benefits and a hybrid work model that encourages creativity and flexibility, making it an ideal environment for professionals looking to make a meaningful impact in the media landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Client Services in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for WPP Media and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like WPP Media are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with WPP Media on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at WPP Media. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Manager, Client Services in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit WPP Media. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of WPP Media:Show us that you’ve done your homework! In your application, briefly mention what you admire about WPP Media’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at WPP Media
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at WPP Media will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At WPP Media, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
