At a Glance
- Tasks: Lead client enablement initiatives and drive product adoption in a dynamic tech environment.
- Company: Join WPP Media, a leader in AI-driven media solutions and innovative marketing.
- Benefits: Enjoy competitive pay, generous time off, and a supportive work culture focused on growth.
- Other info: Collaborative hybrid work environment with opportunities for personal and professional development.
- Why this job: Make a real impact by transforming client experiences with cutting-edge technology.
- Qualifications: Experience in client enablement or customer success, with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world‑class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI‑driven media operating unit, bringing together media, data and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
Role Summary and Impact
DTA is WPP’s global data products and technology company. We’re on a mission to transform marketing by building the fastest, most connected data platform that bridges marketing strategy to scaled activation. We work with agencies and clients to transform the value of data by bringing together technology, data and analytics capabilities. We deliver this through the Open Media Studio, an AI‑enabled media and data platform for the next era of advertising. We’re endlessly curious. Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world.
We are seeking a Director of Client Enablement to oversee enablement activities across a market or platform for a major client within the Open Media Studio ecosystem. This role is ideal for someone who thrives in a hands‑on environment, working closely with clients, agencies, and internal teams to drive adoption, engagement, and measurable value from Choreograph’s products. You will be responsible for ensuring that enablement plans are executed effectively, that client teams are trained and supported, and that feedback loops are established to continuously improve the client experience. You will work alongside regional and global enablement leaders to ensure your cluster’s enablement efforts align with Choreograph’s broader business objectives.
Skills and Experience
At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
Market / Platform level Client Enablement Oversight:
- Manage enablement programs for a market for a major client.
- Ensure market / platform is onboarded effectively, trained on OMS products, and supported through adoption phases.
- Partner with account teams to identify opportunities to expand product usage and deliver measurable business impact.
Hands-On Enablement Delivery:
- Conduct product walkthroughs, demos, and training sessions tailored to client needs.
- Support change management initiatives to help client teams transition to OMS-enabled workflows.
- Provide practical guidance and best practices to drive day‑to‑day adoption.
Collaboration & Liaison:
- Act as the primary enablement contact for your market or area of expertise, connecting clients with product, engineering, and data strategy teams and escalating to Enablement leadership as required.
- Gather and relay client feedback to inform product improvements and roadmap priorities.
- Coordinate with regional enablement peers to share learnings and ensure consistency across accounts.
Performance Tracking & Reporting:
- Monitor adoption metrics, engagement levels, and client satisfaction within your cluster.
- Identify trends and areas for improvement, and work with the regional enablement lead to adjust strategies accordingly.
Support for Growth & Retention:
- Assist in new business pitches and client retention efforts by showcasing OMS capabilities.
- Develop enablement materials, case studies, and success stories that highlight value delivered to clients.
WHAT YOU WILL NEED
- Experience in client enablement, customer success, or training within a technology or data‑driven organization.
- Strong understanding of technology platforms and ability to act as a confident product advocate.
- Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders.
- Ability to work collaboratively across functions and manage multiple client priorities.
- Analytical mindset with the ability to interpret adoption data and translate insights into action.
- Familiarity with media planning and buying workflows is a plus but not required.
Life at WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in‑office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note this is a UK based role and requires individuals to have the right to work in this location.
Director, Client Enablement employer: WPP Media
WPP Media is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of Greater London. With a strong emphasis on employee growth, we offer competitive benefits and a hybrid work model that encourages creativity and flexibility, making it an ideal environment for professionals looking to make a meaningful impact in the media landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Client Enablement
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WPP Media. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WPP Media before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Director, Client Enablement
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WPP Media:Your cover letter is your chance to shine! Tell us why you want to work at WPP Media specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WPP Media!
How to prepare for a job interview at WPP Media
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
