Account Director, Client Services

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

Media Futures Group (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business. We are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.

This pod sits at the heart of Google’s ecosystem. It encompasses Search, Google's foundational product that is constantly evolving to offer innovative new ways for users to get the most relevant and advanced search results. You'll also drive Brand & Rep, shaping the corporate outlook by highlighting AI Leadership, Recruitment, and key Policy areas like Privacy, Online safety, and Digital sovereignty. Additionally, you will work on YouTube, a globally recognised brand with expanding opportunities across Shorts and the creator economy. Throughout it all, you'll work alongside a large, welcoming, and bright multidisciplinary team that offers great opportunities to collaborate, learn and grow.

The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.

Position Summary: Autonomously lead and oversee the end-to-end (E2E) delivery of campaigns/projects and serve as the primary escalation point for those campaigns. Drive best-in-class work and profitable agency revenue on assigned campaigns. Develop leadership skills and manage a team of direct reports.

Essential Functions/Responsibilities:

• Client Satisfaction: Drive client satisfaction by ensuring flawless end-to-end delivery of assigned campaigns. Act as the primary escalation point for client issues and barriers on these campaigns. Cultivate relationships with key client stakeholders relevant to your assigned campaigns.
• Team Happiness: Lead by example in fostering a positive, inclusive, and high-performing culture within your campaign teams. Champion the development of your direct reports and ensure actionable feedback is consistently provided. Recognise and reward exceptional work across the team working on your workstreams.
• Work Quality and Innovation: Drive the standard for work quality and innovation across the end-to-end delivery of assigned campaigns/projects. Oversee the delivery of multi-channel campaigns, ensuring best-in-class outputs. Proactively anticipate risks and elevate opportunities to agency leadership.
• Financial Strength and Operational Excellence: Oversee campaign financials for your campaigns/projects, ensuring profitable delivery to budget and accurate revenue forecasting. Manage team utilisation on your campaigns and communicate under/over utilisation. Solicit regular feedback from clients to ensure operational excellence in campaign delivery.
• Growth and Diversity of Clients: Seek to drive growth by proactively proposing new strategies and solutions to the client on assigned campaigns. Identify opportunities to expand the agency's remit within the scope of your assigned campaigns.

Competencies (Specific knowledge, skills and abilities):

• Strong leadership and communication skills across all platforms.
• Ability to guide strategic direction and foster cross-functional collaboration on end-to-end campaigns/projects.
• Solid expertise in media strategy and agency operations.

Supervisory Responsibility: Line manage a team of direct reports, focusing on their long-term development and day-to-day guidance. Take ownership of the team's ways of working for assigned campaigns and direct others as needed.

Required Education and Experience: Degree educated or equivalent professional experience. Proven and demonstrable experience in an Account Director role, with a track record of delivering end-to-end campaigns.

Life at WPP Media & Benefits: Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.