Senior Director, Client Teams in London

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale.

For more information, visit wppmedia.com.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Senior Client Director. This is a full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

RESPONSIBILITIES

• As the voice of the client across the agency, we’re focused on ensuring our clients have their best agency experience during their time with OpenDoor.
• We’re looking for someone who can inspire our client and team to create unrivalled work, help define the ways of working across the agency that deliver the best client experiences and in turn grow our relationship.
• Understand all the elements of a client’s business and how we can support their growth.
• Have a full understanding of the SOW and understand how OpenDoor can add value through the engagement of specialist services.
• Understand the core client KPIs and always look for opportunities for OpenDoor to support and deliver against them.
• Full knowledge of the overall plan and support the internal teams and client as required in its delivery.
• Ensure teams collaborate and always champion unrivalled work for our clients.
• Have strong commercial knowledge and ensure smooth and accurate financial interactions with the client (PO’s, etc.).
• Have full oversight of all financial elements of the client relationship and work quickly to resolve problems – seeking support to resolve quickly and accurately.
• A strong working relationship with the agency’s commercial team and an appreciation of financial data sensitivity.
• Ensure that EU and local teams fully understand what is required of them and guide them to follow all of the necessary processes.
• Accountable for the strategic responses of day-to-day client requests, working with clients, markets and internal teams.
• Oversee and quality control the deliverables for our central team and local teams.
• Own the day-to-day and where applicable, senior client relationships and look for opportunities to broaden our relationship beyond marketing.
• Foster innovative thinking and ideas with particular emphasis on content, digital and technology innovation, and the use of data.
• Demonstrate an understanding of client commercials including the agreed client scope, use of resources and any KPI deliverables.
• Act as a change agent by positively provoking our Client and internal teams to deliver the best possible outcomes and showcase great work and helping us to drive transformation across the business.
• Drive and ambition to support new business efforts.
• Assist in the development and execution of data-driven marketing campaigns across the Amazon business, bridging Amazon and WPP technologies and capabilities as required.
• Utilize WPP Open and other cutting-edge tools to standardize best in class planning, ensure leading organization and track campaign performance / identification of optimization opportunities.
• Collaborate with WPP (media and beyond) and Amazon team members to ensure seamless campaign delivery and achieve outstanding results.
• Contribute to a culture of innovation by exploring new technologies and approaches to marketing challenges.
• Stay abreast of industry trends and best practices, particularly in the areas of e-commerce and digital marketing.

QUALIFICATIONS

• Understand how an agency operates, its positioning and product offerings and how it works with clients, alongside an understanding of how your client’s business, or category, operates.
• Have the ability to solve problems, sometimes tackling them proactively before they become an issue, creating a feedback loop to ensure no further issues in the future.
• You will know how to harvest insight from data that can be beneficial to a client’s business.
• Successful delivery of key launches in line with scope, resources and agreed budget.
• Successful E2E management of Multi-Market campaigns (brief, RTB, execution and reporting).
• Productive and well-prepared client and network status meetings.
• Contribute to the growth of global net sales.
• Entertainment category experience.
• Multi-market experience.
• Ability to thrive in a fast-paced, dynamic environment whilst maintaining a partnership focus throughout.

BONUS POINTS

• Trusted adviser for senior marketers within client organisations, understand how and when to engage core specialisms across OpenDoor collaborate more widely with partner agencies and industry partners, whilst taking responsibility for your client’s overall experience during their time at OpenDoor.
• Have an ability to deliver information and opinions succinctly to garner support, considering, and being sympathetic, to the views of those around you, adapting your communication style accordingly.
• Familiarity with Amazons way of working (e.g. narratives over powerpoint) and their leadership principles.
• Familiarity with Amazon Ads.
• Understanding of Amazon's ecosystem.

BENEFITS OF OPENDOOR

• Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies.
• Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon.
• Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open.
• Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making.
• Global Impact: Be part of a team that is shaping the future of marketing on a global scale.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising.

We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location.