At a Glance
- Tasks: Lead client relationship systems and transform data into actionable insights.
- Company: WPP Media, a pioneering AI-driven media operating unit.
- Benefits: Competitive salary, extensive benefits, hybrid work model, and professional growth opportunities.
- Other info: Inclusive culture with opportunities for personal and professional development.
- Why this job: Join a dynamic team shaping the future of media with innovative strategies.
- Qualifications: Experience in operations, strong project management, and data handling skills.
The predicted salary is between 60000 - 75000 € per year.
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
Growth Programme & Operations Lead Role Summary and Impact
ABOUT GLOBAL GROWTH & TRANSFORMATION
Global Growth & Transformation brings together growth, transformation, and operational excellence to shape the future of how WPP Media partners with its most important clients.
ROLE SUMMARY
The Client Relationship & Relationship Intelligence Lead owns the relationship intelligence system across global clients. The role focuses on building, running, and evolving the systems, data, and processes that enable WPP Media to understand, manage, and activate senior client relationships at scale. It is a system ownership role that combines design, structure, and operational delivery, ensuring relationship insight is consistently captured, activated, and embedded into how the business operates. The role plays a central part in turning relationship data into meaningful action and value.
CORE RESPONSIBILITIES
- Own and operate the relationship intelligence system and operating model
- Manage advocacy data, insight flows, and activation processes
- Coordinate partners, stakeholders, and governance rhythms
- Build structured processes for triage, escalation, and action
- Translate relationship insight into clear priorities and interventions
- Continuously improve relationship frameworks and operating models
Skills and Experience
YOU ARE LIKELY TO BRING
- Experience in operations, transformation, governance, or client systems roles
- Strong project and systems management capability
- Comfort working with data, insight, and structured information
- Experience building and running processes or frameworks
- Confidence working with senior stakeholders and partners
SKILLS & PROFILE
- Highly organised, proactive, and delivery-focused
- Structured, system-led thinker
- Comfortable balancing coordination with ownership
- Reliable, practical, and improvement-oriented
Life at WPP Media & Benefits
Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.
We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
Please note this is a UK based role and requires individuals to have the right to work in this location.
While we appreciate all applications received, only those candidates selected for an interview will be contacted.
Growth Programme & Operations Lead in London employer: WPP Media WPP
WPP Media is an exceptional employer that champions growth and development, offering employees the chance to thrive in a dynamic and inclusive environment. With a strong commitment to employee well-being, WPP Media provides comprehensive benefits, including competitive medical plans and significant paid time off, while fostering a culture of collaboration and creativity through regular team events and resource groups. Located in the UK, this role allows you to leverage global networks and cutting-edge insights in marketing and advertising, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Growth Programme & Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to WPP Media. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding WPP's values and how they align with your own. Show us how you can contribute to their mission of transformational growth!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in operations and client systems makes you the perfect fit for the Growth Programme & Operations Lead role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. We want to see you shine!
We think you need these skills to ace Growth Programme & Operations Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operations and client systems. We want to see how your skills align with the role of Growth Programme & Operations Lead, so don’t hold back on showcasing relevant achievements!
Showcase Your Data Skills:Since this role involves working with data and insights, it’s crucial to demonstrate your comfort with these elements. Include examples of how you've used data to drive decisions or improve processes in your previous roles. We love a good data story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about WPP Media and what we stand for!
How to prepare for a job interview at WPP Media WPP
✨Know Your Data
Since the role involves managing advocacy data and insight flows, make sure you brush up on relevant data management concepts. Be prepared to discuss how you've used data to drive decisions in past roles, and think of examples where your insights led to tangible outcomes.
✨Showcase Your Project Management Skills
This position requires strong project and systems management capabilities. Come armed with specific examples of projects you've led or contributed to, highlighting your organisational skills and ability to manage multiple stakeholders effectively.
✨Understand Relationship Intelligence
Familiarise yourself with relationship intelligence systems and how they can be leveraged for client management. Be ready to explain how you would approach building and evolving such systems, and share any relevant experiences you have in this area.
✨Emphasise Your Proactive Approach
WPP Media values a proactive and delivery-focused mindset. During the interview, convey your enthusiasm for continuous improvement and provide examples of how you've taken initiative in previous roles to enhance processes or frameworks.
