Director Client Transformation in London

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Operations is dedicated to the improvement of WPP Media, both in driving adoption of the technology and processes that underpin our operating model, but also consulting on team changes, commercial models and client transformation. The Ops team drives discovery, evolution and delivery for different projects ensuring a documented and consistent approach to improvement that support business teams and has client impact.

As a Director of Client Transformation, you are a vital contributor to the team responsible for bridging strategic vision with operational execution and fostering deep client partnerships. This role focuses on facilitating seamless operational flow with agency partners and actively assisting in the execution of client transformation initiatives. You will play a key role in the operational success of our agency ecosystem, supporting the VP in managing engagement touchpoints for client and agency leadership.

There are 3 key areas this work falls into:

• Coordinating and then subsequently executing onboarding/offboarding processes, proactively addressing client and operational issues by collaborating with internal teams, and supporting the integration of critical tools like Open within client-specific workflows.
• Trouble shooting client issues and challenges outside the day to day.
• Client Transformation Initiatives.

Your impact will be in ensuring operational efficiency that strengthens client relationships, while also contributing to and executing strategic transformations that unlock new value for clients.

Essential Experience:

• Experience in client-facing roles within media agencies.
• Experience of operational projects around process, products or structural changes.
• Proven success in contributing to and managing key workstreams.
• Familiarity with change management methodologies and experience navigating complex organisational structures.
• Experience in client communication, deck narratives and landing operational narratives.
• Stakeholder management both internally and externally.
• Ability to maintain standards and process throughout a project lifecycle.
• Strong project coordination or business analysis skills are essential.

Key Skills:

• Change Catalyst: Ability to analyse client landscapes, identify contributing factors, and assist in designing effective solutions that align with strategic goals, focusing on addressing root causes.
• Client Acumen & Relationship Management: A strong ability to build trust and effectively manage relationships with mid-to-senior level client stakeholders and agency partners, acting as a reliable point of contact.
• Collaboration: An inspiring team player who can effectively coordinate internal and external teams, foster collaboration, and drive accountability for specific project deliverables under the VP's guidance.
• Effective Communicator: Possess strong verbal, written, and presentation skills.
• Analytical & Problem-Solving Support: Adept at leveraging data and critical thinking to help diagnose issues, support objective definition, and assist in measuring the success of transformation initiatives.
• Forward-Thinking Contributor: A keen awareness of emerging technologies, market trends, and disruptive innovations, with the ability to research and contribute insights that inform client transformation roadmaps.

WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.