Head of Service Delivery & Experience (Hybrid) in London

Head of Service Delivery & Experience (Hybrid) in London

London Full-Time 80000 - 100000 £ / year (est.) No working from home possible
Wpp Group

At a Glance

  • Tasks: Lead and improve enterprise technology services for a top-tier company.
  • Company: WPP, a global leader in marketing and communications.
  • Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
  • Other info: Join a dynamic team focused on innovation and excellence.
  • Why this job: Shape the future of service delivery and enhance colleague experiences.
  • Qualifications: Proven leadership in service management and strong vendor relationship skills.

The predicted salary is between 80000 - 100000 £ per year.

WPP is seeking a Director of Service Delivery to lead the delivery and continuous improvement of core enterprise technology services, ensuring high‑quality, reliable and user‑focused services across the group.

You will own service performance, service management and the service desk, lead vendor relationships and partner with CIO and operations teams to drive operational outcomes and a consistently positive colleague experience.

Head of Service Delivery & Experience (Hybrid) in London employer: Wpp Group

VML, as part of WPP, offers a dynamic work environment that fosters creativity and innovation, making it an excellent employer for those passionate about social insights and analytics. With a strong emphasis on collaboration and professional growth, employees are encouraged to develop their skills through ongoing training and mentorship, while enjoying the benefits of working in a vibrant location that promotes a healthy work-life balance. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations.

Wpp Group

Contact Details:

Wpp Group Recruitment Team

We think you need these skills to ace Head of Service Delivery & Experience (Hybrid) in London

Service Delivery Management
Continuous Improvement
Enterprise Technology Services
Service Performance Management
Service Desk Operations
Vendor Relationship Management
Collaboration with CIO