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- Tasks: Support customers with complex medical conditions and manage their treatment journey.
- Company: Join WPA, an award-winning private healthcare provider with over 100 years of experience.
- Benefits: Enjoy a competitive salary, private medical insurance, and fun social events.
- Why this job: Make a real impact in people's lives while working in an inclusive and supportive culture.
- Qualifications: Healthcare professionals with relevant clinical qualifications or significant experience are encouraged to apply.
- Other info: Flexible working patterns available; be part of a not-for-profit organisation that values diversity.
The predicted salary is between 31000 - 34500 £ per year.
Are you a Healthcare professional who is looking for a fresh and exciting new career with an award-winning Private Health Insurer? As a result of our continued success and growth, we are looking to expand our Clinical Team.
Starting Salary from £31,000 rising to £34,500 on successful completion of probation, plus generous benefits that translates to a total reward package after probation of over £36,000. The role is full time 37 hours per week, Monday to Friday between the hours of 08:00 and 18:00, however flexible working patterns can be considered. The role is based in our office on Blackbrook Business Park in Taunton, TA1 2PE.
About us
WPA is a private healthcare provider with over 100 years’ experience in treating our customers the way in which we would wish to be treated. We have won many awards for the levels of service we give and are the only Which? Recommended Provider for private medical insurance. As a non-for-profit organisation, it’s not only our customers we look after, but our amazing workforce who are the key to our success. You’ll feel proud to work for WPA due to our inclusive culture, career progression and generous benefits.
Benefits
- Attractive starting salary alongside our annual non-contractual bonus.
- Access to private medical insurance cover, a WPA cash plan and private remote GP services.
- Other benefits include purchasing additional annual leave, pension and length of service awards.
- Social events including BBQs on the patio, annual parties, team building and sporting events.
The team and role
The Clinical Team has a variety of healthcare and clinical experience, including paramedics, radiographers and nurses. Together we are able to provide exceptional support to customers who have been diagnosed with complex medical conditions, such as cancer. The team provide a single point of contact for our customers to discuss their ongoing treatment as we support them through their treatment journey. We also liaise with healthcare professionals and hospitals to ensure we have the information needed to support these complex medical claims.
About you
Are you a healthcare professional with experience working in the healthcare sector or have a relevant clinical qualification (e.g. undergraduate or postgraduate in life sciences, nursing, paramedic or physiotherapy) or significant clinical experience (e.g. pharmaceutical or theatre technician)? This is a fantastic opportunity for you to utilise and retain your skills and experience, to help support our customers and their families when they need us the most.
The successful candidate will have a willingness to act as front-line support to our customers via all communication channels, including email and telephone with some of the main aspects of the role including:
- Being a part of the customer pathway, proactively reviewing the eligibility for the customer to make use of their health policy in line with their policy cover.
- Signposting where required to enable access to other eligible services.
- Use clinical skills to make informed decisions on highly complex treatment eligibility e.g. levels of care, hospital length of stay and treatment options.
- Work proactively with providers to ensure care is appropriate to need and eligible under the customers policy.
- Maintain up to date and accurate knowledge of current best practice and clinical guidelines.
- Support front line business areas where there are clinically complex cases to provide clinical case management support.
- Maintain up to date and accurate knowledge of appropriate WPA products, policies, and initiatives to ensure that all queries are answered accurately.
- Able to carry out medical research to support claim decisions and ensure current and accurate evidence to support claims advice.
What we can offer
We offer a contemporary working environment with a wide range of benefits, including free onsite parking. You will also play a critical role in WPA’s future knowing that you are key in retaining existing customers and where your contributions will always be valued. If you are looking for an opportunity to develop and undertake further training, we can certainly support you with this, if this is in your future plans.
WPA is a not-for-profit, environmentally friendly organisation whose ethos is treating others as we want to be treated including our fabulous team, customers and local community. We hire great people, we believe in everyone and recognise that individual differences are what makes our team stronger.
Closing date and important information
This remains flexible subject to us finding the right candidate, we therefore recommend that you apply at your earliest convenience.
Full-time, Permanent
Pay: £31,000.00-£34,500.00 per year
Ability to commute/relocate: Taunton: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Senior Clinical Case Manager employer: WPA (Western Provident Association)
Contact Detail:
WPA (Western Provident Association) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Clinical Case Manager
✨Tip Number 1
Familiarise yourself with WPA's values and mission. Understanding their commitment to treating customers and employees with care will help you align your responses during interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of WPA on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Senior Clinical Case Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your clinical experience in detail, especially how it relates to complex medical conditions. Be ready to share specific examples of how you've supported patients or managed cases, as this will demonstrate your capability for the role.
✨Tip Number 4
Research current best practices and clinical guidelines relevant to the role. Being knowledgeable about these topics will not only impress during interviews but also show your commitment to providing high-quality support to customers.
We think you need these skills to ace Senior Clinical Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant healthcare experience and qualifications. Focus on your clinical skills and any specific roles that relate to case management or customer support in a healthcare setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your understanding of the role. Mention how your experience aligns with the responsibilities outlined in the job description, particularly in supporting customers with complex medical conditions.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and clinical decision-making. Provide examples of how you've used these skills in previous roles to support patients or manage cases effectively.
Show Enthusiasm for the Company: Research WPA and mention specific aspects of their mission or values that resonate with you. Express your enthusiasm for being part of a team that prioritises customer care and has a strong commitment to employee wellbeing.
How to prepare for a job interview at WPA (Western Provident Association)
✨Research the Company
Before your interview, take some time to learn about WPA's history, values, and recent achievements. Understanding their mission and how they treat their customers will help you align your answers with their ethos.
✨Showcase Your Clinical Experience
Be prepared to discuss your relevant clinical qualifications and experiences in detail. Highlight specific cases where you've successfully managed complex medical situations, as this will demonstrate your capability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of examples from your past work where you had to make informed decisions under pressure, especially regarding patient care and treatment eligibility.
✨Emphasise Communication Skills
As a Senior Clinical Case Manager, you'll need to communicate effectively with both customers and healthcare professionals. Be ready to provide examples of how you've successfully navigated difficult conversations or provided support to patients in the past.
