Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong client relationships and support their projects in the construction sector.
- Company: Join WPA, a leader in procurement solutions with a focus on collaboration.
- Benefits: Enjoy a competitive salary, generous holiday, and a flexible work environment.
- Why this job: Make a real impact in the construction industry while developing your career.
- Qualifications: Experience in client management and strong communication skills are essential.
- Other info: Field-based role with travel across the Midlands and opportunities for professional growth.
The predicted salary is between 45000 - 63000 £ per year.
Client Support Manager LHC – Overview
Join to apply for the Client Support Manager LHC role at WPA (Welsh Procurement Alliance).
Are you an experienced client relationship professional with a strong understanding of procurement and construction?
We\’re searching for a dynamic field-based Client Support Manager for the Midlands area within our LHC region.
Responsibilities
- Act as the primary contact for regional clients, building long-term relationships and understanding their needs.
- Provide ongoing support to clients throughout their building programmes and individual projects.
- Work with LHC appointed companies to ensure they understand framework users’ requirements.
- Promote business development opportunities through LHCPG’s procurement solutions.
- Identify and generate potential leads and opportunities, tracking progress using CRM systems.
- Convert leads into sales, managing client relationships to support business growth and framework renewals.
- Ensure engagement targets are met and provide regular performance reports.
- Identify opportunities for cross-selling and upselling additional products or services.
- Maintain regular communication with appointed companies to exchange business development information.
- Support clients and appointed companies in delivering and evidencing social value impact.
- Assist in executing regional marketing plans, attending events, exhibitions, and industry seminars.
Qualifications
- Proven experience in client-focused account management, sales, or business development.
- Strong communication, presentation, and negotiation skills.
- Knowledge of public sector procurement or the construction and maintenance industry.
- Ability to work proactively in a client-driven environment.
- Experience using CRM systems (e.g., Microsoft Dynamics) and proficiency in MS Office.
- Full UK driving licence and willingness to travel across the region.
Desirable
- Understanding of UK public procurement regulations.
- Experience working with housing associations, local authorities, or public sector organisations.
- Knowledge of social value objectives within procurement.
Benefits
- £54,000 salary per annum
- Car allowance of £5,740 pa paid monthly
- Defined Benefit Local Government Pension Scheme (LGPS)
- Wellbeing allowance of £300 pa paid monthly (taxable)
- Discretionary annual bonus
- 34 days holiday plus bank holidays, with the option to buy up to 5 additional days
- 36-hour work week with hybrid/remote working
- Birthday leave
- Private Medical Insurance and Health Cash Plan after probation (taxable)
- Enhanced maternity and paternity pay (after 1 year of service)
- 10 days per year ‘work from anywhere’ opportunity
- 1.5 days personal volunteering leave and team volunteering opportunities
- £1,000 pa individual training budget and development support
- Cycle to work scheme and employee discounts
- Long service awards
- Option for up to 1 year sabbatical after 5 years
- Employee Assistance Programme
Travel & Work Arrangement
A field-based role with regular regional travel despite home‑based contractually. As the Client Support Manager, you will spend the majority of your time meeting clients in person, attending industry events, and collaborating with appointed companies across the Midlands region. You’ll also attend meetings in Uxbridge once a week. A flexible attitude and readiness to travel are key to success in this role.
Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. We encourage interested applicants to apply as soon as possible.
#J-18808-Ljbffr
Client Support Manager LHC employer: WPA (Welsh Procurement Alliance)
Contact Detail:
WPA (Welsh Procurement Alliance) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Manager LHC
✨Tip Number 1
Network like a pro! Attend industry events and seminars to meet potential clients and partners. Remember, it’s all about building those relationships that can lead to opportunities.
✨Tip Number 2
Be proactive in your follow-ups. After meeting someone, drop them a quick email or message to keep the conversation going. This shows you’re genuinely interested and helps you stay top of mind.
✨Tip Number 3
Utilise social media to showcase your expertise. Share insights related to procurement and construction on platforms like LinkedIn. This not only builds your personal brand but also attracts potential clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Client Support Manager LHC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Support Manager role. Highlight your experience in client relationship management and any relevant procurement or construction knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built client relationships and supported business growth in the past.
Show Off Your Skills: Don’t forget to mention your communication, presentation, and negotiation skills. These are key for the Client Support Manager position. We love seeing candidates who can demonstrate their ability to engage with clients effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at WPA (Welsh Procurement Alliance)
✨Know Your Clients
Before the interview, research the types of clients WPA works with and their specific needs. Understanding their procurement processes and challenges will help you demonstrate your ability to build long-term relationships and provide tailored support.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your client management skills, particularly in procurement or construction. Be ready to discuss how you've successfully converted leads into sales and supported business growth in previous positions.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is crucial for this role, brush up on your knowledge of Microsoft Dynamics or similar platforms. Be prepared to discuss how you've used these tools to track client interactions and manage relationships effectively.
✨Engage with Social Value Objectives
Understand the importance of social value in procurement and be ready to discuss how you can support clients in evidencing their impact. This will show your commitment to not just meeting business goals but also contributing positively to the community.
