At a Glance
- Tasks: Support customers with complex medical needs and guide them through their healthcare journey.
- Company: Join WPA, an award-winning private health insurer with over 100 years of experience.
- Benefits: Enjoy a competitive salary, private medical insurance, and generous annual leave options.
- Other info: Collaborative environment with ongoing support for personal and professional development.
- Why this job: Make a real difference in people's lives while developing your clinical expertise.
- Qualifications: Relevant healthcare qualification and experience managing complex healthcare needs required.
The predicted salary is between 31950 - 39050 £ per year.
We are looking for an experienced healthcare professional to join WPA as a Senior Clinical Case Manager, supporting customers with complex medical needs at some of the most important moments in their healthcare journey. This is an exciting opportunity to use your clinical knowledge in a supportive, customer-focused environment while developing your career with an award-winning private health insurer.
Salary: £31,930, rising to £35,535 on successful completion of probation.
Hours: 37 hours per week, Monday to Friday between 08:00 and 18:00; flexible working patterns can be considered.
Location: Office-based at our offices on Blackbrook Business Park in Taunton, TA1 2PE.
About us WPA is a private healthcare provider with more than 100 years' experience of treating our customers as we would wish to be treated. We have won many awards for the level of service we provide and are the only Which? Recommended Provider for private medical insurance. As a not-for-profit organisation, we look after our customers and our people, who are key to our success. You'll feel proud to work for WPA because of our inclusive culture, career progression opportunities and generous benefits.
Benefits and Development Opportunities
- Private medical insurance, a WPA cash plan and private remote GP services.
- The option to purchase additional annual leave.
- A pension scheme and length of service awards.
- Free onsite parking at our Taunton office.
- Regular social events, including BBQs, annual parties, team-building activities and sporting events.
- A contemporary working environment where your contribution is valued.
- Opportunities to build on your clinical experience and develop new skills.
- Ongoing support for your professional and personal development.
The team and role
The Clinical Team brings together a diverse range of healthcare, clinical and life sciences expertise, including nurses, paramedics and PhD-qualified professionals. Together, we provide specialist support to customers facing complex medical conditions, including cancer, helping them navigate their healthcare journey with confidence. Acting as a single point of contact, the team supports customers throughout their treatment journey, providing guidance and continuity at every stage. We work closely with healthcare professionals and providers to gather the information needed to assess and manage complex medical claims. The team is also supported by our Chief Medical Officer and Medical Advisers, all practising specialists across the NHS and private sector, who provide expert input on complex cases and help ensure customers can access appropriate treatment and care. You'll join a supportive and collaborative environment where your contribution is valued and your development is encouraged. This role offers the opportunity to build on your clinical expertise, develop new skills, and make a meaningful difference to customers during some of the most significant moments in their healthcare journey.
About you
- Hold a relevant healthcare qualification, such as nursing, paramedicine, life sciences or a related field.
- Have experience managing or supporting patients with complex healthcare needs.
- Be confident assessing clinical information and making evidence-based decisions.
- Demonstrate excellent communication skills when engaging with customers, healthcare professionals and providers.
- Be highly organised, with strong attention to detail and a commitment to delivering outstanding customer service.
In this role, you will:
- Be part of the customer pathway, proactively reviewing customers' eligibility to use their health policy in line with their policy cover.
- Signpost customers where required to enable access to other eligible services.
- Use clinical skills to make informed decisions on highly complex treatment eligibility, including levels of care, hospital length of stay and treatment options.
- Work proactively with providers to ensure care is appropriate to need and eligible under the customer’s policy.
- Stay informed of current clinical best practice, evidence-based guidelines and emerging healthcare developments.
- Support front-line business areas where clinically complex cases require clinical case management support.
- Maintain up-to-date and accurate knowledge of appropriate WPA products, policies and initiatives to ensure all queries are answered accurately.
- Carry out medical research to support claims decisions and ensure current, accurate evidence informs claims advice.
WPA is a not-for-profit, environmentally friendly organisation with an ethos of treating others as we would want to be treated, including our team, customers and local community. We hire great people, believe in everyone and recognise that individual differences make our team stronger.
Senior Clinical Case Manager in Taunton employer: WPA Health Insurance
WPA is an exceptional employer located in Taunton, offering a collaborative and inclusive work culture where the Legal team plays a vital role as trusted business partners. With a competitive salary, generous benefits package, and a commitment to ongoing professional development, employees are empowered to take ownership of their work while enjoying a supportive environment that values diverse perspectives. Joining WPA means being part of a not-for-profit organisation dedicated to making a positive impact in the health insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Clinical Case Manager in Taunton
✨Get Involved in Local Health Initiatives
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✨Connect with Professionals via Medical Associations
Join professional associations related to human medicine, such as the Royal College of Physicians. Attend their conferences and networking events to meet potential employers in a relaxed setting. Who knows, you might just bump into someone from WPA Health Insurance!
✨Showcase Your Passion and Expertise Online
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We think you need these skills to ace Senior Clinical Case Manager in Taunton
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for the Senior Clinical Case Manager at WPA Health Insurance, focus on highlighting your clinical experience and any specific training you've undergone. Include any relevant placements or internships you’ve completed, as well as any certifications that bolster your qualifications in human medicine.
Highlight Your Soft Skills:In the field of human medicine, soft skills are just as crucial as technical knowledge. Mention your communication skills, empathy, and teamwork experiences in your CV and cover letter. This shows that you can work well in a clinical setting and with patients, which is super important in this industry!
Tailor Your Cover Letter Thoughtfully:Be sure to personalise your cover letter for the Senior Clinical Case Manager at WPA Health Insurance. Mention why you’re passionate about human medicine and how you align with the company’s mission. This is your chance to convey your enthusiasm and make a case for why you'll be a valuable addition to the team!
Include Continuing Education:Make sure to mention any ongoing education or courses you’re taking to keep your skills sharp. In human medicine, staying updated with the latest practices is key. It shows you’re dedicated to your field, which employers like WPA Health Insurance will definitely appreciate!
How to prepare for a job interview at WPA Health Insurance
✨Brush Up on Clinical Knowledge
Since you're aiming for a role in human medicine, make sure you’re sharp on the latest clinical guidelines and practices relevant to the position. Be prepared to discuss case studies or scenarios you might encounter in the role. This will show that you're not just knowledgeable but also ready to apply that knowledge in real-life situations.
✨Demonstrate Soft Skills
In human medicine, technical skills are crucial, but don’t forget to showcase your soft skills like communication, empathy, and teamwork. In your answers, share specific examples of how you've worked effectively with patients or colleagues in the past, as these traits are highly valued in clinical settings.
✨Know Your CV Backwards
As you’re applying for a full-time position, your CV should tell a story. Be ready to discuss every part of it, especially your clinical experiences, the impact you had, and what you learned. Employers want to see how your journey has prepared you for this role, so think of it like you're taking them through your professional narrative.
✨Prepare for Ethical Scenarios
Ethics are a big deal in human medicine, so expect questions that assess your decision-making in tricky situations. Think about how you'd handle ethical dilemmas or patient confidentiality concerns. Prepare a few examples that illustrate your thought process and how you prioritise patient welfare in your decision-making.
