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- Tasks: Support customers with complex medical conditions and manage their treatment journey.
- Company: WPA is a leading private healthcare provider with over 100 years of experience.
- Benefits: Enjoy flexible working, private medical insurance, annual bonuses, and fun social events.
- Why this job: Join a supportive team and make a real impact on customers' lives while advancing your career.
- Qualifications: Healthcare professionals with relevant clinical qualifications or significant experience are encouraged to apply.
- Other info: We value diversity and offer training opportunities to help you grow.
The predicted salary is between 30756 - 32745 £ per year.
Are you a Healthcare professional who is looking for a fresh and exciting new career and looking for role that will enable you to research?
Starting Salary from £30,756 rising to £32,745 on successful completion of probation.
The role is full time 37 hours per week, Monday to Friday between the hours of 08:00 and 18:00, however flexible working patterns can be considered. The role is based in our office on Blackbrook Business Park in Taunton, TA1 2PE.
About us
WPA is a private healthcare provider with over 100 years’ experience in treating our customers the way in which we would wish to be treated. We have won many awards for the levels of service we give and are the only Which? Recommended Provider for private medical insurance. As a non-for-profit organisation, it’s not only our customers we look after, but our amazing workforce who are the key to our success. You’ll feel proud to work for WPA due to our inclusive culture, career progression and generous benefits.
As a result of our continued success and growth, we are looking to expand our Clinical Excellence team.
Benefits
We offer an attractive starting salary alongside our annual non-contractual bonus. Your health and wellbeing is very important to us and you will have access to our private medical insurance cover, a WPA cash plan and private remote GP services. Other benefits include purchasing additional annual leave, pension and length of service awards which make us stand out as an employer of choice.
Social events are fun and frequent, including BBQs on the patio, annual parties, team building and sporting events.
The team and role
The Clinical team have a variety of healthcare and clinical experience, including paramedics, radiographers and nurses. Together we are able to provide exceptional support to customers who have been diagnosed with complex medical conditions, such as cancer.
The team provide a single point of contact for our customers to discuss their ongoing treatment as we support them through their treatment journey. We also liaise with healthcare professionals and hospitals to ensure we have the information needed to support these complex medical claims. Our Chief Medical Officer and other Medical Advisers (all practising specialists in the NHS and private sector) are on hand to support the team with complex cases, to ensure our customers can access the very best treatment.
About you
Are you a healthcare professional with experience working in the healthcare sector or are have a relevant clinical qualification (e.g. undergraduate or postgraduate in life sciences, nursing, paramedic or physiotherapy) or significant clinical experience (e.g. pharmaceutical or theatre technician)
This is a fantastic opportunity for you to utilise and retain your skills and experience, to help support our customers and their families when they need us the most.
The successful candidate will have a willingness to act as front-line support to our customers via all communication channels, including email and telephone with some of the main aspects of the role including;
- Being a part of the customer pathway, proactively reviewing the eligibility for the customer to make use of their health policy in line with their policy cover.
- Signposting, where required, to enable access to other eligible services.
- Use clinical skills to make informed decisions on highly complex treatment eligibility e.g. levels of care, hospital length of stay and treatment options.
- Work proactively with providers to ensure care is appropriate to need and eligible under the customers policy.
- Maintain up to date and accurate knowledge of current best practice and clinical guidelines.
- Support front line business areas where there are clinically complex cases to provide clinical case management support.
- Maintain up to date and accurate knowledge of appropriate WPA products, policies, and initiatives to ensure that all queries are answered accurately.
- Able to carry out medical research to support claim decisions and ensure current and accurate evidence to support claims advice.
What we can offer
We offer a contemporary working environment with a wide range of benefits, including free onsite parking. You will also play a critical role in WPA’s future knowing that you are key in retaining existing customers and where your contributions will always be valued. If you are looking for an opportunity to develop and undertake further training, we can certainly support you with this, if this is in your future plans.
We are all different, be yourself and thrive
WPA is a not-for-profit, environmentally friendly organisation whose ethos is treating others as we want to be treated including our fabulous team, customers and local community. We hire great people, we believe in everyone and recognise that individual differences are what makes our team stronger.
Closing date and important information
This remains flexible subject to us finding the right candidate, we therefore recommend that you apply at your earliest convenience.
Job Types: Full-time, Permanent
Pay: £30,756 – £32,745 per year
Senior Clinical Case Manager employer: WPA Health Insurance
Contact Detail:
WPA Health Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Clinical Case Manager
✨Tip Number 1
Familiarize yourself with WPA's values and mission. Understanding our commitment to treating customers and employees with respect will help you align your responses during the interview, showcasing that you're a great cultural fit.
✨Tip Number 2
Highlight your clinical experience and how it relates to complex medical conditions. Be prepared to discuss specific cases where you've successfully managed patient care or collaborated with healthcare professionals.
✨Tip Number 3
Demonstrate your research skills by discussing recent developments in healthcare that relate to the role. This shows your proactive approach and commitment to staying updated on best practices.
✨Tip Number 4
Prepare questions about the team dynamics and support systems in place for clinical case management. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
We think you need these skills to ace Senior Clinical Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant healthcare experience and qualifications. Emphasize any clinical roles you've held, particularly those involving complex case management or customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your desire to support customers through their treatment journeys. Mention specific experiences that demonstrate your clinical skills and ability to handle complex cases.
Highlight Research Skills: Since the role involves medical research, be sure to mention any relevant experience you have in conducting research or staying updated with clinical guidelines. This will show your commitment to providing informed support.
Showcase Communication Skills: The position requires effective communication with customers and healthcare professionals. Provide examples in your application of how you've successfully communicated complex information in previous roles.
How to prepare for a job interview at WPA Health Insurance
✨Show Your Passion for Healthcare
Make sure to express your enthusiasm for the healthcare sector and your commitment to providing exceptional support to customers. Share specific examples from your experience that highlight your dedication to patient care.
✨Demonstrate Clinical Knowledge
Be prepared to discuss your clinical qualifications and experiences in detail. Familiarize yourself with current best practices and clinical guidelines relevant to the role, as this will show your readiness to handle complex medical cases.
✨Highlight Communication Skills
Since the role involves being a front-line support for customers, emphasize your communication skills. Provide examples of how you've effectively communicated with patients or healthcare professionals in the past, especially in challenging situations.
✨Research WPA and Its Values
Understand WPA's mission, values, and the benefits they offer. Being knowledgeable about the organization will help you align your answers with their ethos and demonstrate that you're a good fit for their inclusive culture.
