At a Glance
- Tasks: Provide top-notch customer service and handle calls on a rotating shift.
- Company: Join WP Recruitment, a leader in customer support solutions.
- Benefits: Earn £15.31 per hour with potential for permanent placement.
- Other info: Flexible shifts and a supportive team environment await you.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Strong customer service experience and good admin skills required.
The predicted salary is between 30000 - 32000 £ per year.
WP Recruitment is seeking a Contact Centre Advisor in Newport, Isle of Wight, to provide excellent customer service on a rotating shift pattern. This role is critical to handling customer calls effectively, maintaining systems, and adhering to standards.
The successful candidate will have strong customer service experience and good administrative skills. This opportunity is offered on a Temp to Perm basis, with a salary of £15.31 per hour on a rotating night shift.
Rotating-Shift Customer Support Advisor (Temp to Perm) employer: WP Recruitment
WP Recruitment is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in the picturesque Newport on the Isle of Wight, we provide a dynamic environment where you can thrive while delivering exceptional customer service. With competitive pay and a commitment to employee well-being, we ensure that our team members feel valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Rotating-Shift Customer Support Advisor (Temp to Perm)
✨Tip Number 1
Make sure you know the ins and outs of customer service. Brush up on your communication skills and be ready to showcase how you've handled tough situations in the past. We want to see that you can keep your cool and provide top-notch support!
✨Tip Number 2
Practice your responses to common interview questions. Think about how you would handle specific customer scenarios and be prepared to share examples from your experience. We love seeing candidates who can think on their feet!
✨Tip Number 3
Don’t forget to research the company! Knowing a bit about WP Recruitment and their values can really set you apart. It shows us that you’re genuinely interested in the role and ready to jump in.
✨Tip Number 4
Apply through our website for a smoother process! It’s super easy, and we’ll have all your details in one place. Plus, it gives us a chance to see your application right away!
We think you need these skills to ace Rotating-Shift Customer Support Advisor (Temp to Perm)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled calls and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to this role. Mention the rotating shift pattern and how you can adapt to it – we love flexibility!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep your application professional. Use clear language and avoid slang, but don’t be afraid to let your personality shine through – we’re looking for someone who fits our vibe!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at WP Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to share examples of how you've handled difficult customers or resolved issues in the past. This will show that you understand the importance of excellent service, which is crucial for a Contact Centre Advisor.
✨Familiarise Yourself with Shift Work
Since this role involves rotating shifts, be prepared to discuss your experience with flexible working hours. If you’ve worked night shifts before, mention how you managed your time and maintained productivity. This will demonstrate your adaptability and commitment to the role.
✨Highlight Your Administrative Skills
The job requires good administrative skills, so think of specific examples where you've successfully managed systems or processes. Whether it’s data entry, using CRM software, or maintaining records, showcasing these skills will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what a typical day looks like for a Contact Centre Advisor. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
