At a Glance
- Tasks: Handle customer calls, manage complaints, and maintain complex systems.
- Company: Join a leading infrastructure company in Newport, Isle of Wight.
- Benefits: Earn £14.29-£15.31 per hour with flexible shifts and potential for permanent role.
- Other info: Enjoy a dynamic work schedule with opportunities for growth.
- Why this job: Make a difference by helping customers and developing your skills in a supportive environment.
- Qualifications: Strong customer service experience and good communication skills required.
The predicted salary is between 29500 - 32000 £ per year.
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: 1x 7am - 7pm dayshift on 4 on/ 4 off rota. 1x 7am - 7pm / 7pm - 7am rotating (nightshift is every third rotation) 4 on 4 off rota
Days: 4 on/4 off, on a rota basis
Duration: Temp to Perm for the right candidate
Duties:
- Responding to customer calls within set timescales
- Complaint handling
- Providing and processing information
- Maintaining in house, complex computerised systems (training given)
- Adherence to standards
- Compiling accurate messages and producing reports
- Liaison with internal departments and external agencies, contractors and the public
Experience:
- Strong customer services experience (including complaint handling) within an office based environment is required
- A good level of administrative and organisational skills
- Experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum
- Good level of computer literacy and attention to detail with the ability to learn new systems
- Must be flexible with working hours
Salary: £14.29 per hour worked day shift/ £15.31 per hour worked rotating shift
Locations
Contact Centre Advisors in Isle of Wight, Newport employer: WP Recruitment
Join our dynamic team as a Contact Centre Advisor in Newport, Isle of Wight, where we prioritise employee well-being and development. Enjoy a flexible 4 on/4 off rota that promotes work-life balance, alongside competitive pay rates and comprehensive training to enhance your skills. Our supportive work culture fosters collaboration and growth, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisors in Isle of Wight, Newport
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer interaction, try mock calls with friends or family. It’ll help you feel more confident when handling real customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're keen on joining our team directly!
We think you need these skills to ace Contact Centre Advisors in Isle of Wight, Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your strong customer service experience and any relevant skills. We want to see how your background fits with the role of a Contact Centre Advisor, so don’t be shy about showcasing your complaint handling and communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your flexibility with working hours and your ability to learn new systems quickly – we love that kind of enthusiasm!
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for the role. Remember, attention to detail is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at WP Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Advisor. Familiarise yourself with common customer service scenarios and complaint handling techniques. This will help you answer questions confidently and show that you're ready to tackle the job.
✨Show Off Your Skills
Highlight your strong customer service experience during the interview. Be prepared to share specific examples of how you've handled complaints or difficult situations in the past. This will demonstrate your ability to maintain a positive attitude and resolve issues effectively.
✨Get Tech-Savvy
Since the role involves maintaining complex computerised systems, brush up on your computer literacy. If you have experience with any relevant software or systems, mention it! Showing that you're comfortable with technology will give you an edge.
✨Flexibility is Key
Be ready to discuss your availability and flexibility with working hours. The role requires a 4 on/4 off rota, so emphasise your willingness to adapt to different shifts, including nights. This shows that you're committed and can handle the demands of the job.
