At a Glance
- Tasks: Respond to customer calls, handle complaints, and maintain complex systems.
- Company: Join a leading infrastructure company in Newport with a supportive team.
- Benefits: Earn £15.31 per hour with flexible shifts and potential for permanent role.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a difference in customer service while developing valuable skills.
- Qualifications: Strong customer service experience and good communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: 7am - 7pm / 7pm - 7am rotating (nightshift is every third rotation) 4 on 4 off rota
Days: 4 on/4 off, on a rota basis
Duration: Temp to Perm for the right candidate
Responsibilities
- Respond to customer calls within set timescales, handle complaints, provide and process information.
- Maintain in-house, complex computerised systems (training provided).
- Adhere to standards.
- Compile accurate messages and produce reports.
- Liaise with internal departments and external agencies, contractors and the public.
Qualifications
- Strong customer service experience (including complaint handling) within an office-based environment.
- Good administrative and organisational skills.
- Experience of inbound call centre preferred; minimum requirement: good telephone manner and communication skills.
- Good level of computer literacy and attention to detail, with ability to learn new systems.
- Flexibility with working hours.
Compensation
Salary: £15.31 per hour worked on rotating shift.
Contact Centre Advisors employer: WP Recruitment
As a Contact Centre Advisor with us, you'll join a dynamic team in Newport, Isle of Wight, where we prioritise employee well-being and development. Our supportive work culture fosters growth through comprehensive training and a clear path to permanent employment, all while offering competitive pay and a flexible 4 on/4 off rota that promotes work-life balance. Experience the unique advantage of working in a vibrant community, where your contributions directly impact customer satisfaction and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisors
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. It’s all about making that connection, right?
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Nail that friendly tone and clear communication!
✨Tip Number 3
Be ready for those tricky questions! Think about how you’d handle complaints or tough situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Contact Centre Advisors
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of a Contact Centre Advisor, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Keep it friendly and professional, and don’t forget to mention your flexibility with working hours.
Show Off Your Communication Skills:Since this role involves handling calls and complaints, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and confidently, so let that personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at WP Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially complaint handling. Be ready to share specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Familiarise Yourself with the Role
Understand the responsibilities of a Contact Centre Advisor. Think about how your skills align with tasks like responding to calls, maintaining systems, and liaising with different departments. This will help you demonstrate your fit for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, practice your telephone manner. During the interview, speak clearly and confidently, and don’t hesitate to ask for clarification if you don’t understand something.
✨Be Ready for Shift Work Questions
Given the rotating shifts, be prepared to discuss your flexibility and willingness to work nights. Share any previous experience with shift work and how you managed your time effectively during those periods.
