At a Glance
- Tasks: Respond to customer queries and manage complaints in a dynamic contact centre.
- Company: WP Recruitment & HR Ltd, a supportive team in Newport.
- Benefits: Competitive hourly pay with flexible shifts and potential for permanent position.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Join a vibrant team and enhance your customer service skills while making a difference.
- Qualifications: Strong customer service experience and excellent communication skills.
The predicted salary is between 14 - 15 £ per hour.
WP Recruitment & HR Ltd in Newport is seeking two Contact Centre Advisors for a temp to perm position. This role involves responding to customer queries, managing complaints, and maintaining internal systems. You will need strong customer service experience and excellent communication skills.
The position offers a salary of £14.29 per hour for day shifts, and £15.31 for rotating shifts. Flexibility with working hours is essential.
Temp-to-Perm Contact Centre Advisor - 4-on 4-off in Newport employer: WP Recruitment & HR Ltd
WP Recruitment & HR Ltd is an excellent employer located in Newport, offering a dynamic work culture that prioritises employee well-being and development. With competitive pay rates and flexible working hours, employees enjoy a supportive environment that fosters growth and career advancement, making it an ideal place for those seeking meaningful and rewarding employment in customer service.
Contact Details:
WP Recruitment & HR Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temp-to-Perm Contact Centre Advisor - 4-on 4-off in Newport
✨Tip Number 1
Make sure you know the company inside out! Research WP Recruitment & HR Ltd and understand their values and what they look for in a Contact Centre Advisor. This will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about responding to customer queries, get comfortable with common scenarios you might face. Role-playing with a friend can really help you shine in those interviews.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working on a 4-on 4-off basis, so be prepared to discuss how you can adapt to different shifts and handle varying workloads. Highlight any previous experience that demonstrates your adaptability.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about landing that temp-to-perm position with us!
We think you need these skills to ace Temp-to-Perm Contact Centre Advisor - 4-on 4-off in Newport
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and complaints in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your communication shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at WP Recruitment & HR Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to share specific examples of how you've handled customer queries and complaints in the past. This will show that you understand the role and can bring valuable experience to the table.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. Consider doing a mock interview with a friend or family member to refine your responses and ensure you come across as approachable and professional.
✨Flexibility is Key
Be prepared to discuss your availability and flexibility regarding working hours. Since the role involves rotating shifts, it’s important to demonstrate that you can adapt to different schedules and are willing to commit to the 4-on 4-off pattern.
✨Research WP Recruitment & HR Ltd
Take some time to learn about WP Recruitment & HR Ltd and their values. Understanding the company culture will help you tailor your answers and show that you're genuinely interested in being part of their team. Plus, it’ll give you a chance to ask insightful questions during the interview.
