At a Glance
- Tasks: Respond to customer calls, handle complaints, and maintain complex systems.
- Company: Join a leading infrastructure company in Newport with a supportive team.
- Benefits: Earn £14.29-£15.31 per hour, enjoy flexible shifts, and gain valuable experience.
- Other info: Temp to perm opportunity with potential for career growth.
- Why this job: Make a difference by helping customers and developing your skills in a dynamic environment.
- Qualifications: Strong customer service skills and good communication are essential.
The predicted salary is between 14 - 15 £ per hour.
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: 7am - 7pm dayshift on a 4 on / 4 off rota; 7am - 7pm / 7pm - 7am rotating (night shift every third rotation) on a 4 on / 4 off rota.
Schedule: 4 on / 4 off on a rota basis.
Duration: Temp to Perm for the right candidate.
Duties:
- Respond to customer calls within set timescales, handle complaints, provide and process information.
- Maintain in-house, complex computerised systems (training provided).
- Adhere to standards.
- Compile accurate messages and produce reports.
- Liaise with internal departments, external agencies, contractors and the public.
Experience:
- Strong customer service experience within an office-based environment, including complaint handling.
- Good level of administrative and organisational skills.
- Experience in inbound call centre preferred; must possess a good telephone manner and communication skills.
- Good computer literacy and attention to detail; ability to learn new systems.
- Flexible with working hours.
Salary: £14.29 per hour for day shift; £15.31 per hour for rotating shift.
Contact Centre Advisor in Newport employer: WP Recruitment & HR Ltd
Join a dynamic team as a Contact Centre Advisor in Newport, Isle of Wight, where we prioritise employee well-being and development. Our supportive work culture fosters growth through comprehensive training and flexible shift patterns, allowing you to balance work and life effectively. With competitive pay rates and a commitment to excellence in customer service, we offer a rewarding environment for those seeking meaningful employment.
Contact Details:
WP Recruitment & HR Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Newport
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. We want to see your personality shine through!
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. We need to hear that smooth telephone manner!
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've handled complaints or provided excellent customer service. We love hearing real stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace Contact Centre Advisor in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of a Contact Centre Advisor, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your experience in handling complaints and your ability to work flexible hours – we love that!
Show Off Your Communication Skills:Since this role involves a lot of interaction, make sure your application reflects your strong communication skills. Whether it’s through your writing style or how you present your experiences, let us see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WP Recruitment & HR Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled complaints in the past and what strategies you used to resolve issues. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with the Role
Take some time to really understand the duties of a Contact Centre Advisor. Think about how your previous experience aligns with responding to customer calls, maintaining systems, and liaising with different departments. This will help you articulate why you're a great fit for the role.
✨Practice Your Communication Skills
Since this role requires a good telephone manner, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Be Ready for Shift Work Questions
Given the shift patterns mentioned, be prepared to discuss your flexibility with working hours. Think about how you can manage your time effectively and maintain a work-life balance while adapting to the 4 on / 4 off rota.
