Practice Manager - Private Healthcare Clinic

About the Role

We are recruiting for a full-time Practice Manager to oversee the daily operations of a well-established private ophthalmology clinic in London. This role involves managing staff, coordinating patient care, and ensuring smooth clinic operations, with a strong focus on compliance with CQC standards and delivering outstanding patient care.

Key Responsibilities

• Oversee clinic operations, including diary management, correspondence, and financial transactions (invoicing, handling payments, finance agreements).
• Manage patient-facing services, including scheduling appointments, consultations, and surgeries, as well as handling patient enquiries via phone, email, and online platforms.
• Handle administrative functions, such as facility management, room bookings, maintaining health records, and ensuring confidentiality.
• Collaborate with health insurers, other clinics, hospitals, and GPs to support clinic operations.
• Oversee HR duties, including maintaining staff records, training, and onboarding.
• Manage clinic consumables and assist with CQC-related tasks.

What We’re Looking For

• Strong leadership and communication skills.
• Experience in healthcare administration or practice management.
• Knowledge of ophthalmology practices and procedures (preferred).
• Ability to multitask and prioritise effectively.
• Excellent organisational and problem-solving skills.
• Experience with electronic health records (EHR) systems (preferred).
• Proactive learner, committed to patient care excellence.
• Ability to work independently and as part of a team.
• Familiarity with CQC procedures is a plus.

If you have a passion for healthcare management and are looking for an exciting opportunity to lead within a specialist clinic, we’d love to hear from you!