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- Tasks: Support merchants with onboarding and daily queries while collaborating with sales teams.
- Company: Wowcher is a vibrant deal platform, connecting customers with amazing experiences since 2011.
- Benefits: Enjoy flexible working, 25 days holiday, free fruit, wellness perks, and fun social events!
- Why this job: Join a creative team where your impact is felt from day one in a fun office environment.
- Qualifications: Proficiency in Microsoft Office, customer service experience, and strong communication skills are essential.
- Other info: Experience a unique office culture with games, parties, and a smart-casual dress code!
The predicted salary is between 26000 - 36400 £ per year.
Join the Wowcher Team – We\’re Hiring a Merchant Service Advisor
Location: Derby (Embrace the office vibes – 4 days a week!)
Salary: £26,000 + Benefits
Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK.
We\’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we\’ve also partnered with some of the UK\’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado… to name just a few!
We\’re entrepreneurs at heart and love to spot a great deal! If you\’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on!
Your Mission:
The Merchant Service Advisor will be responsible for working closely with our merchants to resolve onboard Merchants swiftly and to ensure they understand contractual terms, you will also provide ongoing support to the Merchants with day-to-day activities to support our Sales colleagues in maintaining a mutual respectful relationship.
Your Quests Include:
- Provide thorough onboarding for new Merchants.
- Provide Support and guidance to Merchants and resolve any queries.
- Work alongside internal teams to manage the administration of deals which will include updating systems to ensure accurate information for customers when purchasing Merchant deals.
- Investigate and review payment summaries.
- Work alongside our Sales Colleagues to ensure understanding of business profiles.
Who you are:
- Essential knowledge of Microsoft office suite i.e.: Excel, Word, Outlook etc.
- Customer Service/Administration background would be advantageous.
- Detail orientated with a high level of accuracy
- The ability to communicate effectively – both verbal and written form
- The ability to multitask and handle several queries simultaneously.
- Ability to prioritise tasks.
- Show initiative, motivation and focus
- Ability to build and nurture relationships with internal and external stakeholders.
- Flexible and able to quickly adapt to new situations.
Why Wowcher is your Next Stop:
Our office is like no other – it\’s a hub of fun and creativity!
Flexible working – blend office and home for your ideal work-life mix
25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days)
Free fruit to fuel your day
Weekly breakfast feasts every Thursday – Rise and shine! Why not grab a coffee and a pastry to start your morning.
Wellness Wednesdays (hello, free massages!)
Thirsty Thursday! drinks and snack trolley – kick back and relax with a cold beer or prosecco
Games area for some friendly competition
Benefits platform Perkbox so you can get discount and rewards across the UK!
Monthly social events – All Bar Wowcher! get to know your awesome colleagues
Legendary all-company parties twice a year – don\’t miss out!
Cycle Scheme and Season Ticket Loan to get you moving
Auto-enrolment pension scheme. Whilst it\’s great to live in the here and now, we have to make sure we\’re preparing for the future, with up to 10% employer contribution.
Enhanced Employee Assistance Provider for confidential support and advice
Eye Care Vouchers – we\’ve got you covered!
Store discounts across the Wowcher website (including travel deals!)
Smart-casual dress code every day!!
Department Customer Service Locations Wowcher Derby Office
Merchant Services Advisor employer: Wowcher
Contact Detail:
Wowcher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Services Advisor
✨Tip Number 1
Familiarise yourself with Wowcher's brand and the types of merchants they work with. Understanding their partnerships and the services they offer will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily involves supporting merchants. Think of examples from your past experiences where you've successfully resolved issues or built strong relationships, as these will be valuable to share in discussions.
✨Tip Number 3
Prepare to discuss how you handle multitasking and prioritising tasks. The ability to manage several queries simultaneously is crucial, so think of specific scenarios where you've demonstrated this skill in previous roles.
✨Tip Number 4
Showcase your adaptability and initiative by thinking of times when you've had to quickly adjust to new situations or processes. This will resonate well with Wowcher's dynamic environment and their focus on flexibility.
We think you need these skills to ace Merchant Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Merchant Services Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and focus on achievements that demonstrate your ability to multitask and communicate effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Wowcher that appeal to you and explain how you can contribute to their mission. Be sure to address your ability to build relationships and support merchants.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Merchant Services Advisor role.
How to prepare for a job interview at Wowcher
✨Know the Company Inside Out
Before your interview, make sure to research Wowcher thoroughly. Understand their mission, values, and the types of deals they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Your Customer Service Skills
As a Merchant Services Advisor, you'll be working closely with merchants. Be prepared to discuss your previous customer service experiences and how you've successfully resolved issues or built relationships in the past.
✨Demonstrate Your Attention to Detail
Given the role's focus on accuracy and detail orientation, be ready to provide examples of how you've maintained high standards in your work. This could include managing data, handling queries, or ensuring compliance with contractual terms.
✨Show Your Adaptability
The ability to adapt to new situations is crucial for this role. Prepare to discuss instances where you've had to quickly adjust to changes or handle multiple tasks simultaneously, showcasing your flexibility and multitasking skills.