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- Tasks: Join Wowcher as a CRM Technical Specialist and optimise customer interactions through data-driven strategies.
- Company: Wowcher is a leading UK deals platform, offering unforgettable experiences since 2011.
- Benefits: Enjoy flexible working, 25 days holiday, free fruit, wellness perks, and fun social events.
- Why this job: Make a real impact in a creative environment while working with big data and innovative projects.
- Qualifications: Strong SQL background, programming skills (Python), and experience with REST APIs required.
- Other info: Mid-senior level role with opportunities for growth and collaboration across departments.
The predicted salary is between 36000 - 60000 £ per year.
CRM Technical Specialist (FTC – Until July 2026)
Wowcher Camden Town, England, United Kingdom
CRM Technical Specialist (FTC – Until July 2026)
Wowcher Camden Town, England, United Kingdom
Direct message the job poster from Wowcher
Join the Wowcher Team – We\’re Hiring a CRM Technical Specialist (FTC – Until July 2026)!
Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK.
We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado… to name just a few!
We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on!
Your Quests Include:
The CRM team at Wowcher is responsible for communications across email, mobile push and web push channels. We focus on our existing customers and manage our interactions and touchpoints to ensure that we optimise revenue generation, drive traffic to the website and app, and extend the active customer lifecycle. We also work closely with the Marketing and Product teams to ensure that any initiatives are integrated with CRM activities.
Our setup is highly data driven and requires the understanding and skill set to work with large datasets, employing data science techniques to create personalised content at a 1:1 level. The candidate for this role will have to demonstrate a strong background working in this environment, and have a proven track record of striving to find technical solutions for the many projects and situations that the business encounters.
Key Responsibilities:
- Setting up automation pipelines in Python and SQL to flow data in and out of CRM platform for reporting, personalisation and use in data warehousing (Redshift)
- Writing, managing, and troubleshooting template logic written in Freemarker.
- Building proprietary algorithms for use in CRM campaigns, targeted at improving all areas of customer lifecycle.
- Working with big datasets to segment audiences on a large scale.
- Driving innovation by planning and implementing a range of AB tests.
- Acting as a technical touchpoint for developer and product teams to push projects over the line.
- Integrating product initiatives into CRM, and performing user acceptance testing (UAT)
- Interacting with multiple departments, and presenting to our executive team to help them understand CRM activities and plan new initiatives.
- Working with third party suppliers to optimise and improve their offering.
- Creating alert systems and troubleshooting tools to check in on health of automated jobs running in Jenkins and CRM platform.
- Setting up automated reporting in Amazon Quicksight.
- Assisting other teams with any technical advice/information they may require.
- Training team members and working with them to make processes more efficient.
- Working with REST APIs to integrate CRM System with a range of technologies from third party vendors to in-house services.
- Contributing to discussions on future strategy, interpretation of test results, and helping resolve any major CRM issues
Skills Required
- Strong background in SQL
- Experience with a programming language (preferably Python & Free marker)
- Understanding of REST APIs and how to utilise them
- Technical-savvy – you cast a creative eye on all activities of the team and business and suggest new ideas and improvements
- Comfortable presenting and interacting with all levels of the business and able to communicate technical information in a clear and concise manner.
- Ability to work under pressure and meet tight deadlines.
- Strong attention to detail
- Experience working with large datasets, and able to spot and pick up on important trends
- Understanding of key CRM metrics on performance and deliverability
Why Wowcher is your Next Stop:
Our office is like no other – it\’s a hub of fun and creativity!
Flexible working – blend office and home for your ideal work-life mix
25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days)
Free fruit to fuel your day
Weekly breakfast feasts every Thursday – Rise and shine! Why not grab a coffee and a pastry to start your morning.
Wellness Wednesdays (hello, free massages!)
Thirsty Thursday! drinks and snack trolley – kick back and relax with a cold beer or prosecco
Games area for some friendly competition
Benefits platform Perkbox so you can get discount and rewards across the UK!
Monthly social events – All Bar Wowcher! get to know your awesome colleagues
Legendary all-company parties twice a year – don\’t miss out!
Cycle Scheme and Season Ticket Loan to get you moving
Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution.
Enhanced Employee Assistance Provider for confidential support and advice
Store discounts across the Wowcher website (including travel deals!)
Smart-casual dress code every day!!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing and Information Technology
-
Industries
Retail
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CRM Technical Specialist (FTC - Until July 2026) employer: Wowcher
Contact Detail:
Wowcher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Technical Specialist (FTC - Until July 2026)
✨Tip Number 1
Familiarise yourself with the specific CRM tools and technologies mentioned in the job description, such as SQL, Python, and Freemarker. Having hands-on experience or projects that showcase your skills with these technologies can set you apart.
✨Tip Number 2
Network with current or former employees of Wowcher on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with data-driven decision-making and how you've used data science techniques in past roles. Be ready to share specific examples of how you've improved customer engagement or optimised processes.
✨Tip Number 4
Showcase your ability to communicate technical information clearly. Practice explaining complex concepts in simple terms, as this will be crucial when interacting with various departments and presenting to the executive team.
We think you need these skills to ace CRM Technical Specialist (FTC - Until July 2026)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM, SQL, and Python. Use specific examples that demonstrate your technical skills and how they relate to the responsibilities listed in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Wowcher and the role of CRM Technical Specialist. Mention how your background aligns with their data-driven approach and your ability to work with large datasets.
Showcase Technical Skills: Clearly outline your experience with SQL, Python, and REST APIs in your application. Provide examples of past projects where you successfully implemented these skills, especially in a CRM context.
Highlight Team Collaboration: Since the role involves interacting with multiple departments, emphasise your teamwork skills. Share instances where you collaborated with other teams to achieve a common goal, particularly in a technical setting.
How to prepare for a job interview at Wowcher
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL and Python during the interview. Be prepared to discuss specific projects where you've used these skills, especially in relation to CRM systems and data management.
✨Understand the Company’s CRM Needs
Research Wowcher's current CRM strategies and be ready to discuss how you can contribute to their goals. Familiarise yourself with their products and services to demonstrate your interest and understanding of their business model.
✨Prepare for Problem-Solving Questions
Expect questions that assess your ability to troubleshoot and find technical solutions. Think of examples from your past experiences where you successfully resolved issues or improved processes, particularly in a CRM context.
✨Communicate Clearly and Confidently
Since the role involves presenting to various teams, practice explaining complex technical concepts in simple terms. This will show your ability to communicate effectively across different levels of the organisation.
