Wowcher Ltd. is seeking a Customer Service Manager to lead the merchant services team in Derby, with a four‑day in‑office pattern and potential remote day. You will own escalated queries, optimise processes and report on performance to protect customer satisfaction. You’ll analyse data, drive SLA compliance and NPS improvement, supervise a small team, and collaborate across departments to support sales during merchant meetings and deliver Wowcher’s promises. #J-18808-Ljbffr
Merchant Services Lead – Customer Experience employer: Wowcher Ltd.
Wowcher is an exceptional employer that fosters a vibrant and creative work environment in Derby, where employees can enjoy a flexible blend of office and home working. With generous benefits including 25 days of holiday, wellness initiatives, and regular social events, Wowcher prioritises employee well-being and growth, making it an ideal place for those looking to make a meaningful impact in a fast-growing company.
