At a Glance
- Tasks: Lead a team to create an unforgettable jewellery shopping experience.
- Company: Wouters & Hendrix, a unique brand blending craftsmanship and surrealism.
- Benefits: Competitive salary, creative environment, and opportunities for personal growth.
- Other info: Join a dynamic team and inspire others with your artistic flair.
- Why this job: Be part of a brand that tells stories through stunning jewellery.
- Qualifications: Experience in retail management and a passion for jewellery.
The predicted salary is between 30000 - 40000 £ per year.
Since 1984, Wouters & Hendrix is about blending craftsmanship and surprise. Born in an avant-garde moment, we bend the rules of traditional jewellery making and wearing. Subtle rebels with a love for surrealism, we are drawn to unexpected combinations of materials and techniques. Each design, handmade in our Antwerp atelier, conducts a dialogue with subversive art, surrealist symbolism and outstanding craft. A Wouters & Hendrix piece is more than jewellery; it is a story that enhances your personality.
For a shop‑in‑shop store in a well‑known department store in London, we are looking for an experienced concession manager with an affinity for jewellery and the universe of Wouters & Hendrix. As an ambassador of Wouters & Hendrix, you create a unique customer experience through your product knowledge and service orientation, while building long‑term customer relationships. Naturally, we are looking for a professional who takes ownership of the concession’s management and operations and leads other team members. You anticipate and respond to the needs of our customers, motivate and coach your sales team to achieve optimal results. In addition, you ensure excellent execution of administrative tasks, staff scheduling, and inventory management. Equally important, however, is that you are an inspiring personality with a strong artistic and fashion sensibility—creative, authentic, intelligent, and high‑minded, reflecting our clientele. We believe that the experience and appeal of our brand also extend beyond the store. So even if you are not currently a concession or store manager, but recognise yourself in the profile we describe and are socially active within (creative) networks, we warmly invite you to apply.
Main Responsibilities
- Advice and sales of all collections (silver & 18 ct. gold)
- Pre‑ and after‑sales service (additional orders, repairs, customer follow‑up)
- Customer Relationship Management
- Responsible for achieving and exceeding set targets
- Careful follow‑up of administrative tasks and customer service procedures
- Working towards optimal stock management (orders & deliveries) in collaboration with the Sales Manager
- Responsible for ensuring compliance with W&H guidelines in terms of merchandising, service, and personal appearance
- Preparing staff and holiday schedules
- Responsible for a perfectly organized, tidy, and clean shop‑in‑shop with an atmosphere and energy of care and hospitality
- Responsible for the perfect condition and presentation of the jewellery
At Wouters & Hendrix, our team is our success! We look forward to receiving your motivation letter.
How to Apply
Interested? Send your resume and a short cover letter to Michelle Savelkoul via savelkoul@wouters-hendrix.com.
CONCESSION MANAGER - LONDON employer: Wouters & Hendrix
Wouters & Hendrix is an exceptional employer that fosters a creative and collaborative work environment, where craftsmanship meets artistic expression. Located in the vibrant heart of London, our concession manager role offers not only competitive benefits but also opportunities for personal and professional growth within a unique brand that values individuality and innovation. Join us to be part of a team that celebrates the art of jewellery making while building lasting relationships with our customers.
