At a Glance
- Tasks: Lead a vibrant team and create unforgettable customer experiences in a luxury jewellery setting.
- Company: Wouters & Hendrix, a unique brand blending craftsmanship with avant-garde design.
- Benefits: Competitive salary, creative work environment, and opportunities for personal growth.
- Other info: Be part of a brand that values artistic expression and customer connection.
- Why this job: Join a passionate team and inspire customers with stunning jewellery stories.
- Qualifications: Experience in retail management and a flair for fashion and creativity.
The predicted salary is between 25000 - 31200 £ per year.
Since 1984, Wouters & Hendrix is about blending craftsmanship and surprise. Born in an avant-garde moment, we bend the rules of traditional jewellery making and wearing. Subtle rebels with a love for surrealism, we are drawn to unexpected combinations of materials and techniques. Each design, handmade in our Antwerp atelier, conducts a dialogue with subversive art, surrealist symbolism and outstanding craft. A Wouters & Hendrix piece is more than jewellery; it is a story that enhances your personality.
For a shop-in-shop store in a well-known department store in London, we are looking for an experienced concession manager with an affinity for jewellery and the universe of Wouters & Hendrix. As an ambassador of Wouters & Hendrix, you create a unique customer experience through your product knowledge and service orientation, while building long-term customer relationships. Naturally, we are looking for a professional who takes ownership of the concession’s management and operations and leads other team members.
You anticipate and respond to the needs of our customers, motivate and coach your sales team to achieve optimal results. In addition, you ensure excellent execution of administrative tasks, staff scheduling, and inventory management. Equally important, however, is that you are an inspiring personality with a strong artistic and fashion sensibility—creative, authentic, intelligent, and high-minded, reflecting our clientele. We believe that the experience and appeal of our brand also extend beyond the store. So even if you are not currently a concession or store manager, but recognise yourself in the profile we describe and are socially active within (creative) networks, we warmly invite you to apply.
MAIN RESPONSIBILITIES- Advice and sales of all collections (silver & 18 ct. gold)
- Pre- and after-sales service (additional orders, repairs, customer follow-up)
- Responsible for achieving and exceeding set targets
- Careful follow-up of administrative tasks and customer service procedures
- Working towards optimal stock management (orders & deliveries) in collaboration with the Sales Manager
- Responsible for ensuring compliance with W&H guidelines in terms of merchandising, service, and personal appearance
- Preparing staff and holiday schedules
- Responsible for a perfectly organized, tidy, and clean shop-in-shop with an atmosphere and energy of care and hospitality
- Responsible for the perfect condition and presentation of the jewellery
At Wouters & Hendrix, our team is our success! We look forward to receiving your motivation letter.
Interested? Send your resume and a short cover letter to Michelle Savelkoul via msavelkoul@wouters-hendrix.com.
CONCESSION MANAGER - LONDON in City of London employer: Wouters & Hendrix
Wouters & Hendrix is an exceptional employer that fosters a vibrant and creative work culture, where craftsmanship meets artistic expression. Located in the heart of London, our concession manager role offers not only competitive benefits but also ample opportunities for personal and professional growth within a supportive team environment. Join us to be part of a brand that values individuality and encourages you to bring your unique flair to the world of jewellery.
StudySmarter Expert Advice🤫
We think this is how you could land CONCESSION MANAGER - LONDON in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wouters & Hendrix, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wouters & Hendrix!
We think you need these skills to ace CONCESSION MANAGER - LONDON in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wouters & Hendrix, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wouters & Hendrix and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wouters & Hendrix that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wouters & Hendrix
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
