At a Glance
- Tasks: Create warm welcomes and memorable experiences for our guests at Wotton House.
- Company: Join a quirky, innovative hotel that values every team member and guest.
- Benefits: Enjoy discounts, flexible hours, wellness events, and free meals on duty.
- Other info: Dynamic environment with opportunities for personal growth and community involvement.
- Why this job: Be the first smile guests see and make their stay unforgettable.
- Qualifications: Great communication skills and a passion for creating connections.
The predicted salary is between 24000 - 36000 £ per year.
JOIN US At Wotton House, we make every guest and team member feel part of our story – like anything is possible. Our space is your space, and we redefine what it means to offer bespoke experiences. Our experiences are crafted exclusively for you. We offer friendly, welcoming and authentic service that is personal to everyone, with little touches that make all guests and staff feel wanted. We make people feel special. They deserve to be here. The answer is yes, what is the question? We are architects of innovation; a little bit quirky and eccentric with a can-do attitude that helps to craft different and inventive experiences for all our guests. Wotton House is steeped in history and natural wonder, and we want everyone who visits to explore our story and become part of it. Botanicals are in our fabric and everything we do reflects this. We are aware of our impact on the world around us, and our choices reflect this. We are proud to have a Green Key award, and we work closely with our local community and hyper local suppliers when we can. We are brave and we have a sense of humour – we are the flamingo in a flock of pigeons. Everything we do is Wonderfully Wotton.
OUR HOTEL Wotton House is a countryside escape and a space to gather, meet, stay and dine; an experience in itself, steeped in history and natural wonder, bringing people together to create memories. We are architects of innovation with a make it happen attitude. Our space is your space, crafted exclusively for you. It's Wonderfully Wotton.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption shared parental leave
- Course Sponsorship
- 30% F B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £**** per year
- And much much more
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL:
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
WHAT WE NEED FROM YOU:
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Receptionist in Dorking employer: Wotton House
At Wotton House, we offer a unique and enriching work environment where history and exceptional hospitality converge. As a Maintenance Team Member, you'll enjoy a range of benefits including a paid birthday day off, generous discounts, and access to training and career development opportunities, all while working in our stunning gardens that enhance the guest experience. Join us in creating beautiful outdoor spaces and be part of a team that values wellbeing, creativity, and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Dorking
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Wotton House's vibe. Check out their social media and website to see how they interact with guests and what makes them unique. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of Wotton House. Role-play common scenarios with friends or family, like handling guest inquiries or managing check-ins. The more comfortable you are, the better you'll shine in the real deal!
✨Tip Number 3
Show off your local knowledge! Brush up on the best brunch spots and hidden gems around Wotton House. Being able to recommend places will not only impress your interviewers but also highlight your passion for creating memorable experiences for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Wotton House family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Receptionist in Dorking
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love a bit of quirkiness and authenticity, so don’t be afraid to show us who you are. Remember, we’re all about making connections and creating memorable experiences.
Tailor Your Application:Make sure to tailor your application to reflect the Wotton House vibe. Highlight your people skills and any experience that shows you can create a warm and welcoming atmosphere. We want to see how you can contribute to our wonderfully Wotton story!
Be Detail-Oriented:Pay attention to the details in your application. Just like we keep our front desk organised, we want to see that you can handle reservations and requests with precision. A well-structured application shows us you’re detail-focused and ready for the role.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of our team at Wotton House. Let’s make it happen!
How to prepare for a job interview at Wotton House
✨Know Your Wotton Way
Before the interview, dive into the Wotton House ethos. Familiarise yourself with their quirky, welcoming vibe and how they craft bespoke experiences. This will help you connect your answers to their values and show that you're genuinely interested in being part of their story.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples of how you've created memorable experiences for others in previous roles. Think about times when you went above and beyond to make someone feel special – this is your chance to shine!
✨Master the Art of Multitasking
Wotton House needs someone who can juggle multiple tasks with ease. Be ready to discuss how you've handled busy situations before. Share specific instances where you managed check-ins, calls, and guest requests simultaneously while keeping a positive attitude.
✨Bring Your Local Knowledge
Being the local expert is key! Brush up on the best brunch spots and hidden gems in the area. During the interview, share your favourite local places and how you would recommend them to guests. This shows you're not just a people person but also invested in enhancing their experience.
