At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences and ensure smooth operations.
- Company: Wotton House, a quirky hotel steeped in history and natural wonder.
- Benefits: Enjoy discounted stays, extra leave for your birthday, and flexible working arrangements.
- Other info: Join us for social events and wellness activities throughout the year.
- Why this job: Be part of a welcoming team that makes every guest feel special and valued.
- Qualifications: Experience in guest services and a passion for connecting with people.
The predicted salary is between 28800 - 43200 £ per year.
JOIN US
At Wotton House, we make every guest and team member feel part of our story – like anything is possible. Our space is your space, and we redefine what it means to offer bespoke experiences. Our experiences are crafted exclusively for you. We offer friendly, welcoming and authentic service that is personal to everyone, with little touches that make all guests and staff feel wanted. We make people feel special. They deserve to be here. The answer is yes, what is the question? We are architects of innovation; a little bit quirky and eccentric with a can-do attitude that helps to craft different and inventive experiences for all our guests. Wotton House is steeped in history and natural wonder, and we want everyone who visits to explore our story and become part of it. Botanicals are in our fabric and everything we do reflects this. We are aware of our impact on the world around us, and our choices reflect this. We are proud to have a Green Key award, and we work closely with our local community and hyper local suppliers when we can. We are brave and we have a sense of humour – we are the flamingo in a flock of pigeons. Everything we do is Wonderfully Wotton.
OUR HOTEL
Wotton House is a countryside escape and a space to gather, meet, stay and dine; an experience in itself, steeped in history and natural wonder, bringing people together to create memories. We are architects of innovation with a make it happen attitude. Our space is your space, crafted exclusively for you. It’s Wonderfully Wotton.
OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Provide a warm, professional welcome and ensure smooth, efficient check-ins and check-outs
- Support the Reception Manager in the day-to-day leadership of the Reception team
- Oversee reservations, room allocations, guest requests, and accurate guest records
- Respond promptly and professionally to guest enquiries in person, by phone, and via email
- Take ownership of guest feedback, resolving concerns with empathy and responding to reviews in a timely, thoughtful way
- Liaise closely with Housekeeping, Maintenance, Food & Beverage, and Events to ensure a seamless guest experience
- Process payments accurately and uphold hotel standards, policies, and brand values at all times
- Lead, coach, and motivate the Guest Services team, always leading by example.
WHAT WE NEED FROM YOU
- Experience in a Front Office or Guest Services leadership role within a hotel environment
- A welcoming, people-focused personality who genuinely enjoys connecting with guests and making their day brighter
- Strong communication skills, confident engaging with guests and working closely with colleagues across the hotel
- Excellent attention to detail, particularly when managing guest needs, reservations, and follow-up
- A calm, solutions-driven approach with the ability to think on your feet and handle challenges positively
- A strong team player who is happy to step in wherever needed to keep operations running smoothly
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same
- Flexibility to work shifts, including weekends
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Manager in Dorking employer: Wotton House
At Wotton House, we pride ourselves on creating a welcoming and inclusive environment where every team member is valued and empowered to contribute to our unique story. With a strong focus on employee growth through course sponsorship and flexible working arrangements, we ensure that our staff can thrive both personally and professionally. Our commitment to sustainability and community engagement, combined with a vibrant work culture filled with social events and wellness activities, makes Wotton House an exceptional place to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Dorking
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Wotton House's vibe. Check out their social media and website to see how they interact with guests and what makes them unique. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Guest Service Manager, you'll need to charm guests and lead your team. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses. Remember, it's all about making people feel special!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've turned a guest's frown upside down. Be ready to share these stories in your interview to demonstrate your calm, solutions-driven approach. Wotton House loves a can-do attitude!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Wotton House story. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Guest Service Manager in Dorking
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how quirky and unique you are. Remember, we’re all about making people feel special!
Tailor Your Application:Make sure to customise your application to reflect the values and vibe of Wotton House. Highlight your experience in guest services and how you can contribute to our wonderfully welcoming atmosphere. Show us why you’d be a perfect fit!
Show Off Your Communication Skills:Since we value strong communication, make sure your application is clear and engaging. Use friendly language and keep it professional, but don’t hesitate to sprinkle in some of that charm that makes you stand out!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to read what you’ve got to say!
How to prepare for a job interview at Wotton House
✨Know the Wotton Way
Before your interview, dive deep into Wotton House's ethos. Familiarise yourself with their commitment to bespoke experiences and the importance of making guests feel special. This will help you align your answers with their values and show that you're genuinely interested in being part of their story.
✨Showcase Your People Skills
As a Guest Service Manager, your ability to connect with people is crucial. Prepare examples from your past experiences where you've gone above and beyond for guests or resolved conflicts with empathy. This will demonstrate your welcoming personality and your knack for making someone's day brighter.
✨Be Solutions-Driven
Wotton House values a calm, solutions-driven approach. Think of scenarios where you've faced challenges in a fast-paced environment and how you handled them positively. Highlighting your adaptability and problem-solving skills will resonate well with the interviewers.
✨Engage with Enthusiasm
Bring your energy to the interview! Show your passion for hospitality and your excitement about the role. Ask questions about their innovative practices and how they create memorable experiences for guests. This not only shows your interest but also helps you gauge if Wotton House is the right fit for you.
