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- Tasks: Set up and manage event spaces, ensuring everything is perfect for our guests.
- Company: Join the quirky and innovative team at Wotton House.
- Benefits: Enjoy discounts, flexible hours, free meals, and a birthday holiday!
- Other info: Work in a vibrant environment with opportunities for growth and fun.
- Why this job: Be part of a unique experience that makes guests feel special every day.
- Qualifications: Hospitality experience is a plus, but a positive attitude is key!
The predicted salary is between 20000 - 25000 £ per year.
At Wotton House, we make every guest and team member feel part of our story – like anything is possible. Our space is your space, and we redefine what it means to offer bespoke experiences. We offer friendly, welcoming and authentic service that is personal to everyone, with little touches that make all guests and staff feel wanted. We make people feel special. We are architects of innovation; a little bit quirky and eccentric with a can-do attitude that helps to craft different and inventive experiences for all our guests. Wotton House is steeped in history and natural wonder, and we want everyone who visits to explore our story and become part of it. We are aware of our impact on the world around us, and our choices reflect this. We are proud to have a Green Key award, and we work closely with our local community and hyper local suppliers when we can.
Wotton House is a countryside escape and a space to gather, meet, stay and dine; an experience in itself, steeped in history and natural wonder, bringing people together to create memories. We are architects of innovation with a make it happen attitude.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A CONFERENCE & EVENTS TEAM MEMBER AT OUR HOTEL
What you'll be doing...
- Set up conference rooms, meeting spaces, and event areas according to client requirements and room plans
- Arranged tables, chairs, staging, linens, and presentation equipment for meetings and events
- Prepared audiovisual equipment including projectors, screens, microphones, and flip charts
- Ensured all event spaces were clean, organised, and ready before guest arrival
- Assisted with room turnarounds between meetings and events to maintain smooth operations
- Liaised with the conference and events team to ensure all setup requirements were completed on time
- Monitored event spaces during functions and responded quickly to any changes or additional requests
- Supported the breakdown and clearing of event spaces after functions and meetings
- Maintained health and safety standards while handling equipment and furniture setup
- Delivered professional customer service to guests, delegates, and event organisers at Wotton House Hotel
WHAT WE NEED FROM YOU
- Previous experience in hospitality, events, or customer service is desirable but not essential
- Strong organisational skills and attention to detail
- Ability to work efficiently in a fast-paced environment and manage multiple tasks
- A positive attitude with excellent teamwork and communication skills
- Flexible approach to working hours, including evenings, weekends, and holidays when required
- Ability to lift and move event equipment and furniture safely
- Reliable, punctual, and professional in appearance and manner
- Willingness to provide excellent customer service and support guests throughout events
- Ability to follow instructions and adapt quickly to changing event requirements
- Enthusiastic and motivated with a proactive approach to work
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact charlotte.power@wottonhousehotel.co.uk.
F&B Team Member in Dorking employer: Wotton House
Contact Detail:
Wotton House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Team Member in Dorking
✨Tip Number 1
Get to know Wotton House! Before your interview, dive into their story and values. This will help you connect with the team and show that you're genuinely interested in being part of their wonderfully quirky culture.
✨Tip Number 2
Practice your customer service skills! Since Wotton House prides itself on personal and authentic service, think of examples from your past experiences where you've gone above and beyond for guests. Be ready to share these during your chat!
✨Tip Number 3
Show off your flexibility! The job requires a positive attitude and the ability to adapt to changing situations. Be prepared to discuss how you've handled unexpected challenges in previous roles – it’ll show you’re the flamingo they need in their flock!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Wotton House family right from the start!
We think you need these skills to ace F&B Team Member in Dorking
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our wonderfully Wotton vibe.
Tailor Your Application: Make sure to customise your application to reflect the qualities we’re looking for. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your positive attitude and teamwork skills!
Show Your Passion: We love candidates who are genuinely excited about joining our team. Share why you want to work at Wotton House and how you can help create those bespoke experiences for our guests. Your enthusiasm will definitely stand out!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our wonderfully quirky team!
How to prepare for a job interview at Wotton House
✨Know the Wotton Way
Before your interview, take some time to really understand what makes Wotton House unique. Familiarise yourself with their values, like the emphasis on bespoke experiences and a quirky, can-do attitude. This will help you align your answers with their culture and show that you're genuinely interested in being part of their story.
✨Showcase Your Customer Service Skills
As a potential F&B Team Member, demonstrating your customer service skills is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or handled a challenging situation with grace. This will highlight your ability to provide the friendly and authentic service that Wotton House prides itself on.
✨Be Ready for a Fast-Paced Environment
Wotton House operates in a dynamic setting, so be prepared to discuss how you manage multiple tasks efficiently. Think of specific instances where you've successfully juggled responsibilities, especially in hospitality or events. This will reassure them that you can thrive in their fast-paced environment.
✨Embrace the Quirkiness
Wotton House describes itself as the 'flamingo in a flock of pigeons', so don’t shy away from showing your personality during the interview. Share your own unique experiences or ideas that reflect creativity and innovation. This will help you stand out and demonstrate that you fit into their wonderfully whimsical culture.