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- Tasks: Coordinate unforgettable events and create bespoke experiences for our guests.
- Company: Join the quirky and innovative team at Wotton House.
- Benefits: Enjoy discounted stays, extra holiday, flexible hours, and wellness activities.
- Other info: Full training provided; we value personality and potential over experience.
- Why this job: Be part of a unique story and make every guest feel special.
- Qualifications: Great customer service skills and a positive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
JOIN US At Wotton House, we make every guest and team member feel part of our story – like anything is possible. Our space is your space, and we redefine what it means to offer bespoke experiences. Our experiences are crafted exclusively for you. We offer friendly, welcoming and authentic service that is personal to everyone, with little touches that make all guests and staff feel wanted. We make people feel special. They deserve to be here.
We are architects of innovation; a little bit quirky and eccentric with a can-do attitude that helps to craft different and inventive experiences for all our guests. Wotton House is steeped in history and natural wonder, and we want everyone who visits to explore our story and become part of it. Botanicals are in our fabric and everything we do reflects this. We are aware of our impact on the world around us, and our choices reflect this. We are proud to have a Green Key award, and we work closely with our local community and hyper local suppliers when we can. We are brave and we have a sense of humour – we are the flamingo in a flock of pigeons. Everything we do is Wonderfully Wotton.
OUR HOTEL Wotton House is a countryside escape and a space to gather, meet, stay and dine; an experience in itself, steeped in history and natural wonder, bringing people together to create memories. We are architects of innovation with a make it happen attitude. Our space is your space, crafted exclusively for you.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A CONFERENCE & EVENTS COORDINATOR AT WOTTTON HOUSE HOTEL What you'll be doing...
- Handling incoming wedding, event & conference enquiries from the initial enquiry to post event follow up.
- Exceeding customers’ expectations and being motivated to continually develop service levels.
- Face to face client meetings.
- Driving sales activities through strategic planning and client engagement.
- Maintain high-level of professionalism and competence when dealing with clients.
- Obtain client feedback and make appropriate changes for improvements.
- Manage meeting request leads, contracts and confirmations to clients.
- Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team.
WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements...
- Excellent customer service
- Have a positive ‘can do’ attitude
- Be willing to learn and show that they care.
- We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests.
- Previous experience within a similar role is preferable but full training is provided.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact charlotte.power@wottonhousehotel.co.uk.
Conference and Events Coordinator in Dorking employer: Wotton House
Contact Detail:
Wotton House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Events Coordinator in Dorking
✨Tip Number 1
Get to know Wotton House and its vibe! Research the hotel’s history, values, and unique offerings. This will help you connect with the team during interviews and show that you’re genuinely interested in being part of their story.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company culture. A friendly chat can give you valuable insights and might even lead to a referral!
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and event coordination. Think of examples from your past experiences that showcase your ‘can-do’ attitude and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the wonderfully Wotton team right from the start!
We think you need these skills to ace Conference and Events Coordinator in Dorking
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your quirks and unique qualities that make you a great fit for our wonderfully Wotton team.
Tailor Your Application: Make sure to customise your application to reflect how your skills and experiences align with the role of Conference and Events Coordinator. Highlight any relevant experience in customer service or event planning, and show us how you can contribute to our bespoke experiences.
Show Your Passion: We love candidates who are genuinely excited about what we do at Wotton House. Share your enthusiasm for creating memorable experiences and how you can bring that 'can-do' attitude to our team. Let us know why you want to be part of our story!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our wonderfully welcoming team!
How to prepare for a job interview at Wotton House
✨Know Your Wotton Story
Before your interview, dive into the history and ethos of Wotton House. Understand their commitment to bespoke experiences and how they make guests feel special. This will help you connect your answers to their values during the interview.
✨Showcase Your Can-Do Attitude
Wotton House is all about that 'make it happen' spirit. Be ready to share examples from your past where you've gone above and beyond to exceed customer expectations. Highlighting your positive attitude will resonate well with them.
✨Prepare for Client Scenarios
Think of potential scenarios you might face as a Conference and Events Coordinator. Prepare to discuss how you'd handle client enquiries, feedback, and any challenges. This shows you're proactive and ready to tackle the role head-on.
✨Emphasise Attention to Detail
Given the importance of detail in event planning, be prepared to discuss how you ensure accuracy in your work. Share specific methods or tools you use to keep track of event details, as this will demonstrate your competence and professionalism.