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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a seamless experience.
- Company: Wotton House, a quirky hotel with a rich history and a focus on bespoke experiences.
- Benefits: Discounted stays, extra leave for your birthday, flexible hours, and free meals on duty.
- Why this job: Join a fun team and make every guest feel special in a vibrant environment.
- Qualifications: Experience in guest services and a passion for connecting with people.
- Other info: Dynamic role with opportunities for growth and a supportive, inclusive culture.
The predicted salary is between 20000 - 30000 £ per year.
At Wotton House, we make every guest and team member feel part of our story – like anything is possible. Our space is your space, and we redefine what it means to offer bespoke experiences. We offer friendly, welcoming and authentic service that is personal to everyone, with little touches that make all guests and staff feel wanted. We make people feel special.
Wotton House is steeped in history and natural wonder, and we want everyone who visits to explore our story and become part of it. We are aware of our impact on the world around us, and our choices reflect this. We are proud to have a Green Key award, and we work closely with our local community and hyper local suppliers when we can.
Wotton House is a countryside escape and a space to gather, meet, stay and dine; an experience in itself, steeped in history and natural wonder, bringing people together to create memories.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A Day in the Life of a Guest Service Assistant at Our Hotel
What you'll be doing...
- Provide a warm, professional welcome and ensure smooth, efficient check-ins and check-outs
- Support the Reception Manager in the day-to-day leadership of the Reception team
- Oversee reservations, room allocations, guest requests, and accurate guest records
- Respond promptly and professionally to guest enquiries in person, by phone, and via email
- Take ownership of guest feedback, resolving concerns with empathy and responding to reviews in a timely, thoughtful way
- Liaise closely with Housekeeping, Maintenance, Food & Beverage, and Events to ensure a seamless guest experience
- Process payments accurately and uphold hotel standards, policies, and brand values at all times
- Lead, coach, and motivate the Guest Services team, always leading by example.
What We Need From You
- Experience in a Front Office or Guest Services leadership role within a hotel environment
- A welcoming, people-focused personality who genuinely enjoys connecting with guests and making their day brighter
- Strong communication skills, confident engaging with guests and working closely with colleagues across the hotel
- Excellent attention to detail, particularly when managing guest needs, reservations, and follow-up
- A calm, solutions-driven approach with the ability to think on your feet and handle challenges positively
- A strong team player who is happy to step in wherever needed to keep operations running smoothly
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same
- Flexibility to work shifts, including weekends
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact charlotte.power@wottonhoushotel.co.uk.
Guest Service Assistant in Dorking employer: Wotton House-Front Office/Reception
Contact Detail:
Wotton House-Front Office/Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in Dorking
✨Tip Number 1
Get to know Wotton House! Before your interview, dive into their story and values. This will help you connect with the team and show that you're genuinely interested in being part of their quirky, welcoming culture.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be all about making guests feel special. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions.
✨Tip Number 3
Show off your adaptability! Wotton House thrives on a fast-paced environment, so be ready to share examples of how you've successfully handled unexpected challenges in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Wotton House family right from the start!
We think you need these skills to ace Guest Service Assistant in Dorking
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how quirky and unique you are. Remember, we’re all about making people feel special!
Tailor Your Application: Make sure to customise your application to reflect the values and vibe of Wotton House. Highlight your experience in guest services and how you can contribute to our wonderfully welcoming atmosphere. Show us why you’d be a great fit!
Show Off Your Communication Skills: Since this role is all about connecting with guests, make sure your written communication is clear and engaging. Use friendly language and demonstrate your ability to handle enquiries with empathy and professionalism. We love a good chat!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of our story at Wotton House!
How to prepare for a job interview at Wotton House-Front Office/Reception
✨Know the Wotton Way
Before your interview, dive into the essence of Wotton House. Familiarise yourself with their values and mission, especially their focus on bespoke experiences and making guests feel special. This will help you align your answers with what they truly value.
✨Showcase Your People Skills
As a Guest Service Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond to make someone's day brighter. Highlight your welcoming personality and how you handle guest feedback with empathy.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling challenges in a fast-paced environment. Think of specific situations where you’ve had to think on your feet and resolve issues effectively. Show them that you can maintain a calm, solutions-driven approach even when things get hectic.
✨Emphasise Team Spirit
Wotton House values teamwork, so be ready to discuss how you collaborate with others. Share instances where you’ve stepped in to support colleagues or led a team to success. This will demonstrate that you’re not just a great individual contributor but also a strong team player.
