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For Companies At a Glance
- Tasks: Lead multiple waste management sites, ensuring safety and high-quality service delivery.
- Company: Join FCC Environment, a leader in waste and resource management.
- Benefits: Enjoy competitive salary, 25 days leave, pension, and flexible benefits.
- Why this job: Make a real impact on sustainability while developing your leadership skills.
- Qualifications: Experience in waste sector and strong people management skills required.
- Other info: Dynamic role with opportunities for training and career progression.
The predicted salary is between 34520 - 43151 £ per year.
Salary: £34,520 - £43,151
Hours: 40 hours per week
Location & Postcode: Sittingbourne, ME10 2QD
Overview
As a Service Delivery Manager at FCC Environment, you will ensure the safe, efficient and high-quality operation of our Transfer Station and Household Waste Recycling Centre (HWRC) sites within the Mid & East Kent contract. You will be responsible for the day-to-day running of multiple sites, leading teams, hitting health, safety, environmental and customer service standards, and maximising reuse and recycling performance while working within budget. This is a full-time position that includes weekend cover on a rota basis.
What we offer
- Competitive salary
- 25 days annual leave (full-time) plus Bank Holidays
- Pension scheme
- Life insurance
- Discretionary bonus scheme
- On the job training and progression
- Recognition scheme & refer a friend
- Flexible benefits: high street savings, cycle to work, Gymflex, holiday purchase and more
- Access to an Employee Assistance Programme and Best Doctors via our Wellbeing Platform
What will you be doing?
- Lead safety and environmental compliance: Own SHEQ on site(s); complete risk assessments and aspects/impacts analyses; ensure procedures, permits and statutory notices are in place; investigate incidents and drive corrective actions.
- Deliver the contract: Monitor service standards and take prompt action to resolve capacity, housekeeping, and customer service issues; set targets that drive continuous improvement, especially for recycling and customer satisfaction.
- Raise reuse & recycling performance: Identify new reuse/recycling opportunities; promote facilities; publicise site achievements.
- Own data and reporting: Coordinate accurate data capture and timely reporting to support payments and KPI tracking; contribute to ISO 9001/14001/45001/50001 compliance and complaint resolution.
- Lead people and culture: Recruit, induct, train and manage Team Leaders and Operatives (including agency/relief); ensure competence against FCC H&S requirements; build a strong, customer-focused team.
- Run efficient operations: Work with Transport and other internal teams to ensure effective supervision across all operational hours (including weekends and bank holidays); operate within the cost budget and seek efficiency savings.
- Engage stakeholders: Build relationships with the client and partners; work closely with internal colleagues (Commercial, Plant, Materials, Estates, Engineering, HR, H&S, Finance and Doncaster support services).
What are we looking for?
- Industry background: Experience in the waste sector (or similar service delivery environment) and multi-site operations.
- People leadership: Proven management of remote teams; able to recruit, train, motivate and hold people to high standards.
- SHEQ mindset: Strong track record in H&S and environmental compliance; able to complete risk assessments and implement safe systems of work.
- Operational nous: Knowledge of Transfer Station, HWRC/recycling sites and transport operations; comfortable with rota/weekend cover.
- Data confidence: Competent with Microsoft Office (especially Excel and Word); accurate reporting and KPI ownership.
- Qualifications/competence: Completion of relevant competency modules and Certificate of Technical Competence (CMS) (or willingness to achieve); ongoing training per the FCC training matrix.
- Personal attributes: Customer focused, resilient, organised and numerate; a team player who can also work on their own initiative; professional ambassador for FCC and the client.
- Other requirements: Full UK driving licence; flexible to provide weekend cover on a rota basis.
About Us
We are FCC Environment, one of the UKs leading waste and resource management companies. Our goal is to minimise the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. Operating over 200 facilities across the UK, and employing around 4,200 people, we’re on the frontline of tackling climate change. We need ambitious, innovative professionals like you to help us shape a sustainable future. FCC Environment is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
How To Apply
So, if you want to advance your career as a Service Delivery Manager, please apply via the button shown.
Service Delivery Manager in Sittingbourne employer: Wotech
Contact Detail:
Wotech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to people in the waste management sector or related fields. Attend industry events, join relevant online groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in service delivery and team management. When you get the chance to chat with potential employers, use this to demonstrate how you can lead teams and improve operations.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or HR team via LinkedIn or email. Express your enthusiasm and ask insightful questions about the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, it shows you’re genuinely interested in joining FCC Environment. Don’t miss out on the chance to make a difference!
We think you need these skills to ace Service Delivery Manager in Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in waste management and any relevant leadership roles you've held. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our mission at FCC Environment. Let us know what makes you the perfect fit for the Service Delivery Manager position.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve service delivery. Numbers speak volumes, so if you’ve boosted recycling rates or improved safety standards, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the button and follow the prompts!
How to prepare for a job interview at Wotech
✨Know Your Stuff
Make sure you understand the ins and outs of the waste sector and service delivery environments. Brush up on your knowledge about Transfer Stations and HWRCs, as well as health and safety regulations. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you recruited, trained, or motivated team members. Highlight your ability to maintain high standards and how you’ve dealt with challenges in a multi-site operation.
✨Data is Key
Be ready to discuss your experience with data management and reporting. Familiarise yourself with key performance indicators (KPIs) relevant to the role and be prepared to explain how you've used data to drive improvements in previous positions. Mention your proficiency with Microsoft Office, especially Excel.
✨Engage and Connect
Demonstrate your ability to build relationships with stakeholders. Think of examples where you've collaborated with different teams or clients to achieve common goals. Show that you can communicate effectively and are a professional ambassador for the company.
