Home Ownership Manager in Worthing

We are looking for an experienced and motivated Home Ownership Manager to lead our leasehold, shared ownership, private rented and property sales functions. This role offers the opportunity to shape services, drive performance and make a meaningful impact across a diverse mixed-tenure portfolio.

Worthing Homes is a forward-looking housing association dedicated to providing affordable, high-quality homes and services to our local communities. We manage 4,000 homes serving over 10,000 residents. Circa 500 properties make up our non-social rental stock portfolio, which includes leaseholders, shared owners and intermediate rent tenants. Our work is driven by a shared passion for supporting our local communities and making a positive impact on our customers' lives.

As our Home Ownership Manager, you will deal with all aspects of our non-social rental stock. This includes delivering our leasehold and shared owner management services; ensuring compliance with legislation, effective major works consultation, accurate service charge setting and recovery, and strong financial control, including sinking funds. You will oversee complex disputes, complaints and legal proceedings while maximising income and maintaining excellent customer service. You will manage all shared ownership sales activity, including new sales, re-sales, staircasing and statutory schemes, while building strong relationships with managing agents and partners. You will also manage any property disposals and support our development team with acquisitions, ensuring that Worthing Homes' best interests are served. Leading the team, you will use performance data and customer feedback to drive continuous improvement, delivering high satisfaction levels, and achievement of sales targets.

We're seeking a candidate with strong working knowledge and experience of home ownership services, including staircasing, lease extensions, sales and acquisitions and Right to Acquire / Right to Buy (RTA/RTB) processes. A solid understanding of Section 20 consultation requirements, effective leaseholder engagement, and relevant housing and leasehold legislation is essential. You’ll be an excellent communicator, both verbally and in writing, and be capable of handling challenging conversations and building strong relationships with leaseholders and internal teams. You should be comfortable working at pace, managing competing priorities, and meeting tight deadlines while remaining flexible to changing demands. A full UK driving licence is essential.

At Worthing Homes we strive to create a supportive and inclusive work environment ensuring colleagues feel valued and respected. We foster a collaborative culture in which teamwork is highly valued, and we employ brilliant people to work with our customers to help support them to live their best lives. We offer a range of benefits including:

• Healthcare cash plan
• Contributory pension scheme – company matches up to 6%
• A generous annual leave package of 29 days per year plus bank holidays
• Retail and gym discounts
• Cycle2Work Scheme
• Employee Assistance Programme
• Funded training and qualifications
• Paid Professional Subscription (1 per year)

We are committed to investing in our colleague's development by offering a variety of opportunities for training, learning, and skills development, enabling everyone to reach their full potential and contribute to the success of Worthing Homes. If you are passionate about delivering exceptional results in the housing sector and thrive in a dynamic, people-focused environment, we want to hear from you.

Closing date: 15th March 2026. 1st Interviews will be held on 23rd March 2026 at Davison House, Worthing. We reserve the right to close this advert early if a suitable candidate is identified, therefore we recommend you submit your application as soon as possible.

This role is subject to a basic DBS check to support the safety of our vulnerable customers. Any unspent cautions or convictions disclosed will be reviewed carefully and fairly, with consideration given to their relevance, the time elapsed, and evidence of positive change. We are a fair and inclusive organisation, and we value each individual's unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background.