Worthing Homes is seeking a Customer Experience Team Leader to drive a high-performing team, coach individuals and deliver a professional, responsive service at first contact. You will balance coaching with hands-on support on calls and emails, shaping a culture of continuous improvement and customer focus.
You'll lead performance management, QA calls, identify trends, and implement improvements while maintaining a visible presence and modelling outstanding service across Worthing Homes'
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Customer Experience Team Lead - Coaching & Performance in Worthing employer: Worthing Homes
Worthing Homes is an exceptional employer that prioritises employee well-being and professional development within a supportive work culture. As a Tenancy Resolutions Specialist, you will benefit from a collaborative environment that encourages growth through training and mentorship, all while making a meaningful impact in the community of Worthing. With a focus on empathy and legal expertise, this role offers a unique opportunity to engage with diverse stakeholders and contribute to positive housing outcomes.
