Worthing Homes is seeking a Customer Experience Team Leader to coach and develop a high-performing team, delivering professional and compassionate service at first contact. You will lead performance development, quality assurance of calls and responses, and provide actionable recommendations to improve customer outcomes.
You will spend part of the week on coaching, but also handle escalations and complex inquiries, guiding the team to maintain a customer-focused culture and high standards.
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Customer Experience Team Lead: Coach & Elevate Service in Worthing employer: Worthing Homes
Worthing Homes is an exceptional employer that prioritises employee well-being and professional development within a supportive work culture. As a Tenancy Resolutions Specialist, you will benefit from a collaborative environment that encourages growth through training and mentorship, all while making a meaningful impact in the community of Worthing. With a focus on empathy and legal expertise, this role offers a unique opportunity to engage with diverse stakeholders and contribute to positive housing outcomes.
