At a Glance
- Tasks: Be the friendly face of our customer service, helping residents with their queries and concerns.
- Company: Join Worthing Homes, a forward-thinking housing association making a real difference in communities.
- Benefits: Enjoy a competitive salary, generous leave, healthcare plan, and opportunities for personal growth.
- Other info: Hybrid working available after probation, with a focus on inclusivity and personal development.
- Why this job: Make an impact by enhancing customer experiences and building meaningful relationships.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 28840 - 28840 £ per year.
We are seeking a Customer Experience Coordinator to join our Customer Experience Team, where you will be the first point of contact for our customers and play a key role in helping shape and deliver a brilliant customer experience. Worthing Homes is a forward‑looking housing association providing affordable, high‑quality homes and services to our local communities. We manage around 4,000 homes and support over 10,000 residents across a diverse range of properties, including social housing, sheltered accommodation and shared ownership. We are a small but ambitious organisation, proud of the difference we make to people’s lives.
Responsibilities
- Respond to customer enquiries across multiple channels (phone, email, social media, in‑person) with professionalism, empathy and promptness.
- Take ownership of customer issues, using strong problem‑solving skills to achieve fair and effective outcomes.
- Work closely with colleagues across departments to provide a seamless customer experience and ensure customer satisfaction.
- Build positive and respectful relationships with customers, helping them feel heard and supported.
- Use internal systems to update customer records and track enquiries efficiently.
Qualifications & Skills
- Excellent interpersonal skills, able to manage sensitive situations and communicate effectively.
- Strong problem‑solving abilities and the ability to think creatively to resolve complex issues.
- Excellent verbal and written communication skills, capable of interacting confidently in person, over the phone and through digital channels.
- Comfortable with technology and able to navigate customer‑service platforms, update records and process information accurately.
- A proactive, positive attitude, able to work independently and as part of a team to achieve shared goals.
Benefits
- Healthcare cash plan
- Contributory pension scheme – company matches up to 6%
- Generous annual leave package of 29 days per year plus bank holidays
- Life Assurance 3× salary
- Retail and gym discounts
- Cycle2Work Scheme
- Employee Assistance Programme
- Funded training and qualifications
- Paid Professional Subscription (1 per year)
- Opportunities for training, learning and skills development
DBS Checks
This role is subject to a basic DBS check to support the safety of our vulnerable customers. Any unspent cautions or convictions disclosed will be reviewed carefully and fairly, with consideration given to their relevance, the time elapsed, and evidence of positive change.
Equal Opportunities
We are a fair and inclusive organisation, and we value each individual’s unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background.
Customer Experience Coordinator in Worthing employer: Worthing Homes
Worthing Homes is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong focus on employee growth, we offer generous benefits including a healthcare cash plan, a contributory pension scheme, and opportunities for professional development, all while making a meaningful impact in the community by providing affordable housing solutions. Our hybrid working model post-probation allows for flexibility, ensuring a healthy work-life balance for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator in Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Worthing Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Worthing Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Coordinator in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Worthing Homes:Your cover letter is your chance to shine! Tell us why you want to work at Worthing Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Worthing Homes!
How to prepare for a job interview at Worthing Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
